Pius Kibet Bungei
Larissa
Summary
Dynamic IT Support Technician with a proven track record at Exalco Aluminium Systems Greece, enhancing help desk efficiency through ticketing systems and tailored training. Skilled in Active Directory management and remote support, I excel in resolving complex issues while fostering user satisfaction and adoption of new technologies,
equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Information Technology Support Technician
Exalco Aluminium Systems Greece
11.2024 - Current
- Streamlined technology support processes for increased efficiency and faster response times.
- Evaluated and recommended software applications based on end-user requirements, ensuring compatibility with existing systems.
- Increased user adoption of new technologies through tailored training sessions designed for different learning styles.
- Assisted in the successful rollout of new systems and applications by providing user training and support materials.
- Boosted help desk efficiency, implementing ticketing systems that streamlined communication between technicians and endusers.
- Mitigated security risks by implementing robust policies, procedures, and best practices for data protection.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
Systems Analyst
Rivertex East Africa Limited
05.2020 - 07.2024
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
- Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
- Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
- Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
- Trained new hires on company-specific software tools, ensuring seamless integration into the team''s workflow.
- Created detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.
- Improved user satisfaction with system upgrades and regular maintenance tasks.
- Provided critical support during system outages, minimizing downtime and business impact.
Information Technology Specialist
Kenya Power and Lightning Company Limited
05.2019 - 06.2020
- Set up network profiles, security permissions and file sharing systems.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Used ticketing systems to manage and process support actions and requests.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Diagnosed and resolved hardware and software issues.
- Diagnosed and executed resolution for network and server issues.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
Education
Bachelor of Science - Technology Education And Computing
Moi University
Eldoret Kenya12-2019
No Degree - Secondary Education
St Josephs Secondary School
Eldoret Kenya11-2014
No Degree - Primary Education
Ngenyilel Primary School
Eldoret Kenya11-2009
Skills
- Active Directory management
- Ticketing system proficiency
- Remote support
- IT asset management
Travelling and adventure
Traveling and adventure
Playing volleyball and team building
Reading and software developments
Timeline
Information Technology Support Technician
Exalco Aluminium Systems Greece
11.2024 - Current
Systems Analyst
Rivertex East Africa Limited
05.2020 - 07.2024
Information Technology Specialist
Kenya Power and Lightning Company Limited
05.2019 - 06.2020
Bachelor of Science - Technology Education And Computing
Moi University
No Degree - Secondary Education
St Josephs Secondary School
No Degree - Primary Education
Ngenyilel Primary School
Similar Profiles
Pius Kibet BungeiPius Kibet Bungei
Electrical Technician at Exalco Aluminium SystemsElectrical Technician at Exalco Aluminium Systems
ahmed kassemahmed kassem
Engineering project manager at ALTAMIZ Factory for Aluminium SystemsEngineering project manager at ALTAMIZ Factory for Aluminium Systems
TREMAINE REMBERTTREMAINE REMBERT
Operational Excellence Manager at Benteler Aluminium SystemsOperational Excellence Manager at Benteler Aluminium Systems
Antigone ZafeiriouAntigone Zafeiriou
Private Sector Employee -Sales Assistant at KatsochishomePrivate Sector Employee -Sales Assistant at Katsochishome
Stefania TsoumaniStefania Tsoumani
Co-owner and Managing Director at Enomena FrontistiriaCo-owner and Managing Director at Enomena Frontistiria