POLYXENI AVARKIOTI
Athens
Summary
Customer-focused professional with experience in fast-paced environments and strong problem-solving skills. Skilled in handling high-volume customer interactions, resolving issues efficiently, and maintaining customer satisfaction. Currently completing a Master’s degree and seeking a remote position in Customer Support, Back Office, or Entry-Level Data roles.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Juicy Grill
Athens
01.2023 - 01.2024
- - Handled high-volume customer service (80+ customers per shift)
- - Resolved customer issues professionally and efficiently
- - Collaborated with team to ensure smooth operations
- - Maintained high customer satisfaction
Pharmacy Assistant
Michalatos Pharmacy
Kefalonia
01.2022 - 01.2022
- - Assisted customers with products and OTC medications
- - Managed inventory and ensured accuracy
Waitress / Barista
SOKRATES Restaurant
Kefalonia
01.2022 - 01.2022
- - Delivered customer service in high-demand environment
- - Managed multiple orders efficiently
Kindergarten Assistant (Internship)
University of Patras
01.2018 - 01.2020
- - Supported educational activities and classroom operations
Vice President – Incoming Global Volunteers
AIESEC
University of Patras
01.2018 - 01.2019
- - Managed onboarding and support for 30+ international volunteers
- - Coordinated with partner organizations
- - Resolved operational and interpersonal issues
- - Created onboarding materials and improved processes
Education
Master's Degree - Educational Leadership
University of Patras
01-2026
Bachelor's Degree - Early Childhood Education
University of Patras
01-2021
Skills
- - Customer Support (Email, Chat, Phone)
- - Problem Solving & Conflict Resolution
- - Communication & Active Listening
- - Time Management & Multitasking
- - CRM Systems (basic familiarity)
- - Microsoft Office (Word, Excel)
- - Basic SQL & Data Analysis
LANGUAGES
English – Fluent
French – Good
Spanish – Good
Timeline
Customer Service Representative
Juicy Grill
01.2023 - 01.2024
Pharmacy Assistant
Michalatos Pharmacy
01.2022 - 01.2022
Waitress / Barista
SOKRATES Restaurant
01.2022 - 01.2022
Kindergarten Assistant (Internship)
University of Patras
01.2018 - 01.2020
Vice President – Incoming Global Volunteers
AIESEC
01.2018 - 01.2019
Bachelor's Degree - Early Childhood Education
University of Patras
Master's Degree - Educational Leadership
University of Patras
ADDITIONAL INFORMATION
- - Open to remote work
- - Comfortable in fast-paced and multicultural environments