Polyxeni Manolia
Corporate Trainer / English Teacher / CS Representative
Racine
Summary
Skilled Training Specialist with excellent knowledge of pedagogy, with over 4 years of teaching experience and 3 years of Customer Support.
Self-motivated, team player with strong organizational and interpersonal skills. Always looking to learn new skills, take on extra responsibilities, and grow professionally, as well as experienced in training and mentoring new members of staff - Competent to translating and subtitling.
*Permanent U.S Resident - Able to work in both Europe & U.S.A
Overview
9
9
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Training and Development Specialist
Teleperformance Greece
2024.01 - Current
- Project: Daimler Trucks
- Delivered engaging presentations and facilitated group discussions for optimal participant involvement.
- Evaluated training effectiveness through feedback analysis, resulting in ongoing program improvements - Back office and reporting work.
- Collaborated with cross-functional teams to develop cohesive learning strategies aligned with business goals.
- Facilitated open lines of communication between management and employees, ensuring that training programs remained relevant to both organizational goals and individual needs.
- Mentored new hires with personalized coaching, accelerating their integration into team dynamic.
- Optimized and created training materials using variety of multimedia formats, such as video presentations, e-learning modules, and written manuals.
- Facilitated virtual, in-person and blended learning sessions.
- Promoted effective task prioritization by developing detailed project plans with clear deadlines for completion.
- Utilized various assessment tools to measure individual progress post-training implementation, adjusting curriculum as needed based on data-driven insights.
English Tutor
Freelancing
2018.01 - Current
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Mentored students in proper punctuation, spelling and sentence structure use.
- Managed class time efficiently, balancing structured lessons with opportunities for independent practice and peer collaboration.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Conducted review sessions to help students prepare for tests.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Promoted bilingual education by incorporating basic conversational phrases in second language into lessons.
- Experienced with Online Tutoring, using multiple audio visuals to enhance student learning.
Customer Service Representative
Teleperformance Greece
2020.10 - 2023.12
- Projects: Pandora After Sales, EODY Vac, Apple OPS, Daimler Trucks
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Experience with handling inbound/outbound calls, providing email and chat support.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
- Product Specialist and CS dedicated agent in Daimler Trucks project - with knowledge on the product, responsible for resolving customer complaints and escalated cases.
English as a Second Language Teacher
ABC Language Center
2017.03 - 2021.05
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills. (A1-C2 certifications)
- Educated young and adult students in English grammar, writing and conversational speaking.
- Maintained complete student records with accurate grades and attendance information.
- Provided individual mentoring and special tutoring to struggling students.
- Encouraged students to deepen knowledge with additional learning opportunities.
- Created a rapport with students' guardians and kept them updated on students' progress and causes of concern
- Assessed work of adult students to evaluate progress and identify areas for improvement.
- Supplemented instruction and increased student understanding with use of audio-visual equipment and other technology.
- Attended workshops to learn about student motivation and engaging learning activities.
Preschool Teacher's Assistant
Karachaliou Private Schools
2016.09 - 2017.06
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Supervised children during in-classroom activities and on playground.
- Enforced rules and instructions to maintain discipline.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Integrated art, music, and other play-based classes into students' curriculum to enhance their creative abilities.
Kitchen Staff Member
Palm Gardens
2015.10 - 2015.12
- Positions: Server - Cashier - Fry Cook
- Maintained a clean and organized workspace, adhering to hygiene standards for optimal food safety.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Demonstrated versatility by assisting with other kitchen duties as needed during rush periods.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
- Contributed to a positive team environment, collaborating with staff members.
Education
No Degree - Psychology
University of Wisconsin - Milwaukee
Milwaukee, Wisconsin 2001.04 -
High School Diploma -
J.I Case High School
Racine, Wisconsin 2013.09 - 2015.06
Skills
New hire on-boarding
Verbal and written communication
Training facilitation
Coaching and Mentoring
Schedule Coordination
Time Management
Problem-Solving
Organizational Skills
Adaptability
Languages
Greek
Native language
English
Proficient
C2
German
Beginner
A1
Certification
Certified TESOL, University of Arizona
Timeline
Training and Development Specialist
Teleperformance Greece
2024.01 - Current
Customer Service Representative
Teleperformance Greece
2020.10 - 2023.12
LEGO EV3 Training, provided by LEGO Team
2019-03
Certified TESOL, University of Arizona
2018-04
English Tutor
Freelancing
2018.01 - Current
English as a Second Language Teacher
ABC Language Center
2017.03 - 2021.05
Preschool Teacher's Assistant
Karachaliou Private Schools
2016.09 - 2017.06
Kitchen Staff Member
Palm Gardens
2015.10 - 2015.12
High School Diploma -
J.I Case High School
2013.09 - 2015.06
No Degree - Psychology
University of Wisconsin - Milwaukee
2001.04 -
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