Mycelium and mushrooms production
Nikolaos Draganoudis
Amuntaio
Summary
Currently working for Mercedes-Benz customer support related to the Mercedes Benz Application. Supporting agents in real time and mentoring new agents. Fungi lover.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Support - Mercedes Benz Application
Mercedes-Benz
06.2023 - Current
- Expert Front Desk Support
- Support for 10-20 agents per shift
- Mentoring new hire agents
- Expert team member
Self-Employed
Self-Employed
11.2014 - 11.2022
- IT/Telecom Troubleshooting Services
- Topographic Surveys Services
- Catering & Gastronomy Services
Research Assistant
University of Dresden
04.2016 - 03.2018
- Wireless Sensor Networks in Healthcare
- Signal Prediction and Estimation Techniques
- Wireless ECG (Electrocardiograph) Signal Processing
Assistant Electrical Engineer
Elkosan Elektro + Sanierung
10.2013 - 10.2014
- Design and installation of electrical systems and data networks
IT/ Telecom Project Manager
Mactel Ltd
05.2010 - 12.2012
- Study of technical specification
- Drafting offers
- Design and installation of IT and Telecommunication systems
- Coordination of project implementation
Education
Master of Science - Mobile And Satellite Communications
Surrey University
09.2008 - 09.2009
Bachelor of Science - Telecommunications Science And Technology
University of Peloponnese
04.2003 - 01.2007
Skills
- LAN/WAN
- Network configuration
- Operating systems
- Problem-Solving
- Team Collaboration
- Windows
- Microsoft Office
- Linux
- Software installation
- Technical troubleshooting
Personal Information
Date of Birth: 06/27/85
Nationality: Greek
Interests
Photography
Timeline
Customer Support - Mercedes Benz Application
Mercedes-Benz
06.2023 - Current
Research Assistant
University of Dresden
04.2016 - 03.2018
Self-Employed
Self-Employed
11.2014 - 11.2022
Assistant Electrical Engineer
Elkosan Elektro + Sanierung
10.2013 - 10.2014
IT/ Telecom Project Manager
Mactel Ltd
05.2010 - 12.2012
Master of Science - Mobile And Satellite Communications
Surrey University
09.2008 - 09.2009
Bachelor of Science - Telecommunications Science And Technology
University of Peloponnese
04.2003 - 01.2007
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