RAFI AHMED ALI

5-star luxury hotel – Member of Relais & Châteaux and recognized by Forbes Travel Guide as one of the finest properties in the world.

• Delivered high-level front desk and concierge services in a luxury hospitality environment
• Handled check-ins, check-outs, reservations, guest inquiries, and special requests with professionalism and discretion
• Assisted and welcomed VIP guests, including members of American Express Fine Hotels & Resorts (FHR) and Centurion Fine Hotels Collection (FHC)
• Organized personalized services such as private transfers, restaurant reservations, and bespoke guest experiences
• Collaborated effectively with housekeeping, reservations, and F&B departments to ensure seamless guest service
• Maintained Forbes-standard hospitality and service excellence in every guest interaction

• Successfully managed the day-to-day operations of two restaurants including opening/closing and inventory while providing the best customer service.
• Responsible for training and supervising a large group of restaurant staff.
• Shift manager and maintain proper operation under pressure conditions.
• Develop and maintain good working relationships with all hotel departments.

• Over 2 seasons of experience in an all inclusive restaurant environment providing excellent customer service.
• Ensuring the flawless appearance of the hall, with meticulous cleaning of the space and tableware and setting the tables.
• Serving an average of 150 customers per shift, ensuring that their orders are served quickly and flawlessly.
• Proper operation of a restaurant under pressure conditions over 400 customers per day.
• Responsible for mentoring new waiters to meet high standards of customer service.

• Marketing.
• Providing information to prospective clients.

• Responsible for monitoring and keeping a record of activities of the department's employees.
• Responsible for issue of presentation.
• Checking employee leave forms.
• Overtime control of employees.
• Issuance of correspondence to employees.
• Management of Internet e-mail requests.
• Telephone customer service.