Rena Yianni
Hairdresser
Limassol,02
Summary
Dynamic entrepreneur and seasoned hairstylist with a proven track record of enhancing customer satisfaction and boosting revenue at The Custom Chop Shop. Skilled in trend forecasting and strategic pricing, with a flair for creating inviting store environments and building loyal clienteles. Expert in project management and design, demonstrating exceptional leadership and interpersonal skills.
Overview
20
20
years of professional experience
27
27
years of post-secondary education
1
1
Language
Work History
Customer Relations Manager
South Coast Honda LTD
London, West Sussex
01.2017 - 02.2018
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
Shop Owner
4Fellas
09.2005 - 01.2017
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Enhanced store aesthetics with strategic product displays that attracted customers.
- Developed loyal customer base by consistently delivering high-quality and personalized service.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving goals.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
Hair Stylist
The Custom Chop Shop
01.2001 - 08.2005
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
Hair Stylist
Panos Hair Design
03.1998 - 01.2001
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
Education
No Degree - Hairdressing NVQ Level 2
Alan D School of Hairdressing
London 10.1997 - 10.2024
Skills
Project managed and designed my own house
Project managed and designed with full renovation a second property in Cyprus
led the renovation of a Grade 2 listed home in West Sussex and an apartment in Fulham London
Coordinated contractors, designers,and suppliers to meet deadlines and budgets
Painting and other art forms
Love to paint and experiment with various art forms. Have painted some complex pieces and have even sold some pieces to friends .
I am experimenting with Stone art which i have had much success with and have had a lot of interest and so have sold many pieces.
Timeline
Customer Relations Manager
South Coast Honda LTD
01.2017 - 02.2018
Shop Owner
4Fellas
09.2005 - 01.2017
Hair Stylist
The Custom Chop Shop
01.2001 - 08.2005
Hair Stylist
Panos Hair Design
03.1998 - 01.2001
No Degree - Hairdressing NVQ Level 2
Alan D School of Hairdressing
10.1997 - 10.2024
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