Riccardo Lepri
Team manager
Athens,Attica
Summary
Offering strong leadership and communication skills, with solid foundation in managing teams and resolving conflicts. Knowledgeable about fostering collaborative work environment and motivating team members to achieve their best. Ready to use and develop problem-solving, organisational, and interpersonal skills in management role.
Overview
1
1
Certification
6
6
years of post-secondary education
14
14
years of professional experience
Work History
Team Manager
Teleperformance Greece-Apple inc. project
Athens, Greece
08.2019 - 02.2025
- Company Overview: Technical support
- Team management
- Quality analysis
- One one one coaching
- Team and goal planning
- Root cause analysis
- Implementing s.m.a.r.t. process
- Six sigma white belt
- Fostered a positive work environment through effective communication and conflict resolution tactics.
- Developed action plans for continuous process improvement initiatives.
- Handled employee grievances to maintain harmony within the workforce.
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Prioritised workload effectively, resulting in timely completion of tasks.
- Streamlined operations, leading to increased team performance.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Boosted morale by recognising and rewarding exceptional work.
- Guided my team to constantly achieving above and beyond our client's targets and constantly on top of our competitors
- Encouraged open dialogue amongst employees for better problem-solving ability.
Senior Advisor Tier 2 Mac Technical Support
Teleperformance Greece-Apple inc. project
Athens, Greece
07.2018 - 08.2019
- Company Overview: Technical customer care
- Customer care
- Technical assistance
- Technical customer care
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
tier 1 Itunes store support
Teleperformance Greece-Apple inc. project
06.2017 - 07.2018
- Company Overview: Technical customer care
- Customer care
- Anti fraud assistance
- Technical customer care
tier 1 tech advisor
Teleperformance Greece-Apple inc. project
02.2017 - 06.2017
- Company Overview: Technical customer care
- Customer care
- Account security
- Tech assistance
- Technical customer care
Boutique Manager
Silversea Luxury cruises
06.2016 - 01.2017
- Company Overview: Cruise ships company
- Shop management
- Sales
- Customer care
- Handcrafted shoes production
- Cruise ships company
Assistant boutique manager
Silversea Luxury cruises
03.2016 - 05.2016
- Handcrafted shoes production
- Streamlined checkout procedures, improving customer experience during purchase process.
- Coordinated with suppliers for timely delivery of products, avoiding stock outages that could impact sales performance.
- Facilitated training sessions for new hires to speed up their integration into the team and improve productivity quickly.
- Handled administrative tasks efficiently thus ensuring smooth operation in all areas of the boutique.
- Collaborated with boutique manager on staff scheduling to ensure adequate coverage during peak times.
- Managed returns and exchanges effectively, maintaining high standards of customer service even during potentially negative experiences.
- Okayed window displays following company guidelines which attracted potential customers.
- Improved customer service by implementing effective communication strategies.
Cobbler/ Salesman
Silversea Luxury cruises
06.2015 - 12.2015
- Company Overview: Cruise ships company
- Shop management
- Sales
- Customer care
- Handcrafted shoes production
- Cruise ships company
Apprentice
Preludio sandali Capri
01.2015 - 06.2015
- Company Overview: Fashion brand specialised in sandals
- Manufacture of handcrafted leather shoes
- Application of Swarovski jewels
- Fashion brand specialised in sandals
Apprentice
Praxi s.p.a., Rome
Roma, Italy
11.2014 - 01.2015
- Company Overview: Business consulting company
- Candidates management and monitoring of public tests
- Management of exam materials
- Checking of invoices
- Business consulting company
Credit Collector
Serfin 97 s.r.l. , Rome
Roma, Italy
05.2011 - 11.2014
- Company Overview: Credit collection
- Prioritised tasks effectively during busy periods ensuring no deadlines were missed.
- Minimised bad debt losses by implementing effective risk management strategies.
- Made efficient use of collection software, facilitating improved tracking and management of cases.
Teleseller
Gepic contact s.r.l. , Rome
Roma, Italy
05.2012 - 09.2012
- Company Overview: Global contact center services
- Teleselling
- Customer service
- Global contact center services
Education
High school diploma - Humanistic subjects
Classic High School “F. Hegel”
Rome 01.2004 - 04.2010
Certificate of Higher Education - Cinema
Roma Tre
Roma06.2013
Skills
- Excellent knowledge of Office packages (Word, Excel, Access)
- Internet Explorer
Staff performance evaluation
Positive reinforcement
Staff motivation
IT systems knowledge
Customer relationship management
Software proficiency
Compliance standards
Leadership excellence
Personal Information
- Nationality: Italian
- Driving licence: B
Custom Section
I authorise the use of my personal data according to Legislative Decree N196/03
Languages
English
Advanced (C1)
A1
Spanish
Intermediate (B1)
A1
Greek
Elementary (A2)
A1
Certification
B.L.S. basic life support
Software
Mac OS X
MS office
Global protect VPN management
Azure AD
Timeline
Team Manager
Teleperformance Greece-Apple inc. project
08.2019 - 02.2025
Senior Advisor Tier 2 Mac Technical Support
Teleperformance Greece-Apple inc. project
07.2018 - 08.2019
tier 1 Itunes store support
Teleperformance Greece-Apple inc. project
06.2017 - 07.2018
tier 1 tech advisor
Teleperformance Greece-Apple inc. project
02.2017 - 06.2017
Boutique Manager
Silversea Luxury cruises
06.2016 - 01.2017
Assistant boutique manager
Silversea Luxury cruises
03.2016 - 05.2016
Cobbler/ Salesman
Silversea Luxury cruises
06.2015 - 12.2015
B.L.S. basic life support
06-2015
Apprentice
Preludio sandali Capri
01.2015 - 06.2015
Apprentice
Praxi s.p.a., Rome
11.2014 - 01.2015
Teleseller
Gepic contact s.r.l. , Rome
05.2012 - 09.2012
Credit Collector
Serfin 97 s.r.l. , Rome
05.2011 - 11.2014
High school diploma - Humanistic subjects
Classic High School “F. Hegel”
01.2004 - 04.2010
Certificate of Higher Education - Cinema
Roma Tre