Summary
Overview
Work History
Education
Skills
LANGUES
Hobbies and Interests
Timeline
Generic

RIMA ZIRAR

Sofokleous 130B , Kallithéa

Summary

A versatile professional with a strong background as a customer advisor and proven skills in the sales field, I am a dynamic and results-oriented candidate. With my combined experience in customer relations and sales, I have a deep understanding of customer needs and effective sales strategies.

Overview

14
14
years of professional experience

Work History

Customer Retention Specialist

Salt Mobile SA
01.2024 - Current
  • Enhanced client loyalty by offering tailored renewal deals at preferential rates.
  • Managed cancellation requests by identifying underlying reasons and proposing appropriate retention solutions.
  • Handled special or complex cases by creating and following up on support tickets to ensure thorough resolution.
  • Processed contract terminations when retention was not feasible, maintaining a high standard of customer service throughout.

Customer Advisor

FREE TELECOM
02.2023 - 12.2023
  • Handling incoming calls from clients and resolving their issues and inquiries regarding Free services.
  • Providing excellent customer service by responding efficiently and professionally.
  • Managing complaints and escalating complex issues to the relevant departments.
  • Ensuring customer satisfaction.
  • Responding to customer requests via phone, email, or chat, providing personalized and tailored advice based on their needs.
  • Achieving sales targets set by the management.

Customer Advisor

BOUYGUES TELECOM
09.2020 - 01.2023
  • Making outbound calls to Bouygues Telecom customers and potential clients.
  • Providing information and advice on offers, products, and services of Bouygues Telecom.
  • Listening to customers' needs and desires to identify and recommend optimal products.
  • Proactively promoting special offers, promotions, and new products to customers.
  • Updating and accurately maintaining customer information in the database.
  • Achieving performance goals in terms of call quality, sales, and customer satisfaction.
  • Following Bouygues Telecom procedures and policies.
  • Conducting telephone prospecting to 200 targeted prospects per day.
  • Achieving sales targets set by the management.

Account Manager

Adex Technology / Business MICROSOFT
04.2019 - 01.2020
  • Prospecting potential new clients and building strong relationships with existing clients.
  • Understanding clients' needs and proposing Microsoft solutions tailored to their specific requirements.
  • Negotiating contract terms and finalizing sales agreements.
  • Managing license renewals and product updates for existing clients.

Logistics Manager

SARL Transit LIAM
03.2016 - 07.2017
  • Planning, organizing, and coordinating logistics activities related to the transportation of goods for the freight forwarder's clients.
  • Collaborating with carriers, customs agents, and other stakeholders to ensure a smooth flow of goods.
  • Supervising, training, and motivating members of the logistics team.
  • Allocating tasks and responsibilities effectively.

Sales Manager

SARL Sicame Algerla
04.2015 - 01.2016
  • Negotiating contract terms and finalizing sales agreements, including tender contracts.
  • Providing activity reports to the management, communicating sales results, and updating on ongoing projects.
  • Ensuring regular monitoring of the team's performance and identifying improvement opportunities.
  • Monitoring the sales results of the sales force.

Sales Administration and Transit Officer

EURL SAIDA - GBH Group
03.2015 - 03.2015
  • Ensuring order tracking from confirmation to invoicing, ensuring all steps are carried out accurately and timely.
  • Managing orders and finalizing documentation.
  • Providing administrative support to sales representatives, assisting them in preparing offers, contracts, and sales-related documents.

Billing Officer

Iveco Spa / IVECO
11.2012 - 08.2013
  • Invoicing sales transactions.
  • Monitoring the processing of customer and supplier invoices.
  • Verifying and processing credit requests, claims, and billing adjustments.
  • Collaborating with the collections teams and financial services for customer account management.

Human Resources Assistant

Iveco Spa / IVECO
11.2011 - 11.2012
  • Handling administrative tasks within the human resources department, including handling employee requests and preparing documentation related to hiring, promotion, and internal movements.
  • Personnel administration: managing absences, handling specific cases, and providing advice to employees and managers.
  • Preparing and distributing internal documents and communications related to human resources.

Education

Bachelor's degree - Business and Marketing

University of Algiers / Dely Brahim

Higher Technician - Accounting and Management

National institute for professional training / Pins Maritime

Baccalaureate - Natural sciences

Skills

  • Active listening skills
  • Teamwork
  • Project management
  • Sales techniques
  • Problem-solving skills

LANGUES

French - Fluent
Arabic - Native language
English - Intermediate

Hobbies and Interests

Cooking, Singing, Music, Sport and hiking

Timeline

Customer Retention Specialist

Salt Mobile SA
01.2024 - Current

Customer Advisor

FREE TELECOM
02.2023 - 12.2023

Customer Advisor

BOUYGUES TELECOM
09.2020 - 01.2023

Account Manager

Adex Technology / Business MICROSOFT
04.2019 - 01.2020

Logistics Manager

SARL Transit LIAM
03.2016 - 07.2017

Sales Manager

SARL Sicame Algerla
04.2015 - 01.2016

Sales Administration and Transit Officer

EURL SAIDA - GBH Group
03.2015 - 03.2015

Billing Officer

Iveco Spa / IVECO
11.2012 - 08.2013

Human Resources Assistant

Iveco Spa / IVECO
11.2011 - 11.2012

Higher Technician - Accounting and Management

National institute for professional training / Pins Maritime

Baccalaureate - Natural sciences

Bachelor's degree - Business and Marketing

University of Algiers / Dely Brahim

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