ROMMEL CAPUZ
Athens
Summary
Practical Night Manager skilled in hiring, recruiting and training applicants for various store positions. Outstanding sales and product knowledge with success managing all floor presentations and flow of goods to sales floor. Motivational, goal-oriented and focused at all times.
Overview
1
1
year of professional experience
Work History
Night Duty Manager
One&Only Kea Island
02.2024 - Current
- Led by example in maintaining a professional demeanor and upholding the highest standards of conduct, fostering a culture of accountability and integrity among team members.
- Managed inventory control for essential supplies, minimizing waste while maintaining optimal stock levels for seamless operations.
- Promoted a culture of continuous improvement, regularly evaluating processes and suggesting enhancements as needed to maintain operational excellence.
- Oversaw staff scheduling, ensuring adequate coverage while balancing workload distribution among team members fairly.
Night Manager
Magma Resort Santorini-Unbound Collection by Hyatt
05.2023 - 11.2023
- Act as Manager on Duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise
- Responsible for all hotel operations during overnight shift focusing on Front Office Operations, night audit and hotel safety/security
- Assists the Front Office Manager in all aspects of the department including but not limited to operations, planning and staffing
- Occasionally assist guests with their luggage, driving them to their rooms with a club car and other responsibilities to ensure all requirements are met during guests stay
- Manage the night shift ensuring the accurate completion of the daily night audit
- Oversee preparation of daily summary reports and next day arrivals
- Assisting the Front Desk in answering calls, late check ins and transportation coordinator tasks
- Act as a Night Duty Manager – point of communication for guests needs and complaints
- Managing front desk activity such as handling guest check-ins and check-outs, processing invoices, room charges, refunds, etc
- Responsible for balancing the accounts from day shift
- Handles and prepares summary of cash and credit card activities
- Responsible for reconciliation of all guest’s accounts
- Responsible for each night’s operations and listing any follow-up task for the management
- Responsible for ensuring that all EOD work has been performed by other departments
- Responsible for verifying that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary
- Responsible for EOD Report and Night Audit Checklist
- Performs other tasks such as wake-up calls, taxi booking, restaurant reservations, pick-up and drop-off, etc.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
Centro Escolar University
Manila, Philippines04.2008
Skills
- Customer service focus
- Operational Efficiency
- Staff Training and Development
- Delegation capabilities
- Customer Service
- Guest Assistance
- Conflict Resolution
- Guest Relations
- Complaint Handling
- Reception oversight
- Teamwork and Leadership
- Front Desk Operations
- Multitasking Abilities
Timeline
Night Duty Manager
One&Only Kea Island
02.2024 - Current
Night Manager
Magma Resort Santorini-Unbound Collection by Hyatt
05.2023 - 11.2023
Bachelor of Science - Hotel, Motel, And Restaurant Management
Centro Escolar University
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