Summary
Overview
Work History
Education
Skills
Languages
Furtherworkexperience
Timeline
Generic
Rovilena Shegeza

Rovilena Shegeza

London

Summary

Hi there! I'm a motivated and enthusiastic individual with a passion for learning brand new things. I thrive in fast paced environments and have excellent teamwork skills due to my vast experience in customer facing roles. I am extremely reliable and punctual and I have the ability to speak multiple languages including Greek, Albanian and English fluently - I am also a great communicator. These are all key skills I believe are needed for the role of cabin crew. I have always been interested in the role of cabin crew since I was young; being a fairly well travelled person myself, my favourite part of travelling was the flights and being able to talk and interact with the cabin crew. This infatuated me with lifestyle and even having knowledge of the challenging parts of the role did nothing but increase my certainty that this is the job role I feel I would be a suitable candidate for.

Overview

7
7
years of professional experience

Work History

Cabin Crew

LaudaEurope/Ryanair
06.2023 - Current
  • Delivered excellent customer service by creating memorable experiences for passengers and also tailoring my service towards their individual needs
  • Embraced and understood cultural differences and adapting to different cultural needs at a moment's notice
  • Upheld all safety and operating procedures to be in compliance with Lauda Europe/Ryanair and the competent authority
  • Worked excellently in a team ensuring smooth operation on the ground and in flight and also taking leadership roles when needed
  • Was a vital brand ambassador to Lauda Europe ensuring the airline was represented in a positive manner
  • Adapted quickly to the fast-paced aviation environment.
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.

Private Nanny

Vaso Geitona
06.2024 - 07.2024
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Prepared healthy, age-appropriate snacks and meals.
  • Monitored children's play activities to verify safety.

In-Home Nanny

Natalie Goulgeraki
08.2022 - 06.2023
  • Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Supported families by managing household tasks such as laundry, light cleaning, and errand running.
  • Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
  • Improved children''s social skills by organizing playdates and group outings.
  • Played games, worked on puzzles, and read books to young children.

Pharmacy Assistant

Antzoulis Pharmacy
09.2018 - 10.2021
  • Assisted in preparing medications and fill orders with tight deadlines to complete these tasks
  • Followed all procedures set out by the competent authority of Greece
  • Performed clerical duties and used my Greek language skills to effectively communicate with suppliers and staff.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Trained new pharmacy staff on computer system and drug management protocols.

Pharmacy Assistant

Tsigkolis pharmacy
09.2017 - 05.2018
  • Responded to telephone inquiries and contacting suppliers using my Albanian language skills to communicate with suppliers and customers
  • Worked as a team to ensure a smooth operation.

Education

Higher national diploma - technical of medicine and relevant substances

IEK OAED
GREECE
01.2019

High School Diploma -

4 High School Lamia
GREECE
01.2016

Skills

  • Attention to detail
  • Meeting tight deadlines
  • Excellent communication
  • Fluency in three languages
  • Emotionally resilient
  • Good organisations skills
  • Ability to work well under pressure
  • Excellent team player
  • Experience working in customer facing roles
  • Customer Assistance
  • Reliability and punctuality
  • Equipment monitoring

Languages

Greek
Proficient
C2
English
Advanced
C1
Albanian
Proficient
C2

Furtherworkexperience

  • Pharmacy assistant, anatazoulis pharmacy, 09/2018, 10/2021, Assisted in preparing medications and fill orders with tight deadlines to complete these tasks. Followed all procedures set out by the competent authority of Greece. Performed clerical duties and used my Greek language skills to effectively communicate with suppliers and staff.
  • Pharmacy assistant, Tsigkolis pharmacy, 09/2017, 05/2018, Responded to telephone inquires and contacting suppliers using my Albanian language skills to communicate with suppliers and customers. Worked as a team to insure a smooth operation.

Timeline

Private Nanny

Vaso Geitona
06.2024 - 07.2024

Cabin Crew

LaudaEurope/Ryanair
06.2023 - Current

In-Home Nanny

Natalie Goulgeraki
08.2022 - 06.2023

Pharmacy Assistant

Antzoulis Pharmacy
09.2018 - 10.2021

Pharmacy Assistant

Tsigkolis pharmacy
09.2017 - 05.2018

Higher national diploma - technical of medicine and relevant substances

IEK OAED

High School Diploma -

4 High School Lamia
Rovilena Shegeza