ROZALIA BOTSI
Astoria
Summary
I am a Restaurant Captain with 2.5 years of experience; excellent knowledge of restaurant functions and product memory. Adept at presenting and selling daily specials and ensuring individual customer satisfaction. Successful at inter-restaurant communication, fast-paced customer paced and being able to work under pressure in order to achieve the desired goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Captain
Amylos Restaurant
02.2021 - Current
Niko’s Souvlaki
06.2020 - 02.2021
Patsy’s Pizzeria
02.2018 - 12.2019
Seasonal
05.2019 - 09.2019
General Consulate of Greece
10.2018 - 04.2019
Showroom Supervisor
YGI Group
12.2017 - 10.2018
SKAI TV Channel
08.2016 - 11.2017
Education
Bachelor's of Science - Management
SUNY Empire State College in association with New York College
2016
2013
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook) POS (RPower, TouchBistro, Opentable, Reservation Genie
- BigApple Hospitality)
- Executive Negotiations», «Mastering Negotiations», «Learn how to communicate effectively», «Body Language»
- Price Negotiations»
- POS Systems Mastery
- Team Training
- Waitstaff Training Mastery
- Menu Memorization and Presentation
- Recommend Menu Items
- Specials Promotion and Upselling
- Conflict and Complaint Resolution
- Performance Strategies
Accomplishments
- Supervised team of 25 staff members.
- Developed new procedures that improved sales.
- Negotiated and resolved customer concerns.
- Knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary dishes and drinks.
- Represented Greece at European and World Championships as member of Hellenic National Karate Team.
Certification
- Executive Negotiations
- Mastering Negotiations
- Price Negotiations
- Learn how to communicate effectively
- Body Language
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- POS (RPower, Oracle Micros, TouchBistro, Opentable, Reservation Genie)
Languages
Greek
Native language
English
Proficient
C2
German
Intermediate
B1
Spanish
Intermediate
B1
French
Elementary
A2
Timeline
Restaurant Captain
Amylos Restaurant
02.2021 - Current
Niko’s Souvlaki
06.2020 - 02.2021
Seasonal
05.2019 - 09.2019
General Consulate of Greece
10.2018 - 04.2019
Patsy’s Pizzeria
02.2018 - 12.2019
Showroom Supervisor
YGI Group
12.2017 - 10.2018
SKAI TV Channel
08.2016 - 11.2017
Bachelor's of Science - Management
SUNY Empire State College in association with New York College
Similar Profiles
Rachel CalvagnaRachel Calvagna
Server at Amylos TavernaServer at Amylos Taverna
AYMAN DAGHMOUSHAYMAN DAGHMOUSH
Arabic Restaurant Chef and Butcher in Supermarket at Al-Nubala Restaurant, Zaman Al-Khair Restaurant, Masgouf and Shami Restaurant, Supermarket and HalalArabic Restaurant Chef and Butcher in Supermarket at Al-Nubala Restaurant, Zaman Al-Khair Restaurant, Masgouf and Shami Restaurant, Supermarket and Halal
TEZDZHAN TURGAY SYULEYMANTEZDZHAN TURGAY SYULEYMAN
Depot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANTDepot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANT
Skevos AlachouzosSkevos Alachouzos
Summer Youth Employee at Summer Youth Employment ProgramSummer Youth Employee at Summer Youth Employment Program
Adam QuigleyAdam Quigley
Electrical Quantity Surveyor at Dussmann Specialist Technical Services (STS)Electrical Quantity Surveyor at Dussmann Specialist Technical Services (STS)