ROZALIA BOTSI
Astoria
Summary
I am a Restaurant Captain with 2.5 years of experience; excellent knowledge of restaurant functions and product memory. Adept at presenting and selling daily specials and ensuring individual customer satisfaction. Successful at inter-restaurant communication, fast-paced customer paced and being able to work under pressure in order to achieve the desired goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Captain
Amylos Restaurant
02.2021 - Current
Niko’s Souvlaki
06.2020 - 02.2021
Patsy’s Pizzeria
02.2018 - 12.2019
Seasonal
05.2019 - 09.2019
General Consulate of Greece
10.2018 - 04.2019
Showroom Supervisor
YGI Group
12.2017 - 10.2018
SKAI TV Channel
08.2016 - 11.2017
Education
Bachelor's of Science - Management
SUNY Empire State College in association with New York College
2016
2013
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook) POS (RPower, TouchBistro, Opentable, Reservation Genie
- BigApple Hospitality)
- Executive Negotiations», «Mastering Negotiations», «Learn how to communicate effectively», «Body Language»
- Price Negotiations»
- POS Systems Mastery
- Team Training
- Waitstaff Training Mastery
- Menu Memorization and Presentation
- Recommend Menu Items
- Specials Promotion and Upselling
- Conflict and Complaint Resolution
- Performance Strategies
Accomplishments
- Supervised team of 25 staff members.
- Developed new procedures that improved sales.
- Negotiated and resolved customer concerns.
- Knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary dishes and drinks.
- Represented Greece at European and World Championships as member of Hellenic National Karate Team.
Certification
- Executive Negotiations
- Mastering Negotiations
- Price Negotiations
- Learn how to communicate effectively
- Body Language
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- POS (RPower, Oracle Micros, TouchBistro, Opentable, Reservation Genie)
Languages
Greek
Native language
English
Proficient
C2
German
Intermediate
B1
Spanish
Intermediate
B1
French
Elementary
A2
Timeline
Restaurant Captain
Amylos Restaurant
02.2021 - Current
Niko’s Souvlaki
06.2020 - 02.2021
Seasonal
05.2019 - 09.2019
General Consulate of Greece
10.2018 - 04.2019
Patsy’s Pizzeria
02.2018 - 12.2019
Showroom Supervisor
YGI Group
12.2017 - 10.2018
SKAI TV Channel
08.2016 - 11.2017
Bachelor's of Science - Management
SUNY Empire State College in association with New York College
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