Sakis Traskas

• Analysed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
• Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
• Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
• Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
• Effectively coached the head of departments to encourage professional growth and identify areas for improvement.

• Developed a strong team of food service professionals, by implementing training programs focusing on customer service excellence, product knowledge enhancement and upselling techniques.
• Fostered a culture of continuous improvement, conducting staff performance meetings, coaching and providing targeted feedback.
• Expanded catering services portfolio by identifying niche markets for growth opportunities within the local area.
• Directed the process of developing guidelines, aiming to heighten the guest experience levels, personalize the services, while focus on the emotional outcome.
• Setting the F&B annual budget. Weekly / monthly Presentations to the Cluster and board of investors containing revenue growth, development and cost of staff, concepts and events launched .

• Lead the recruitment process and the creation of training manuals based on Forbes travel guide standards.
• Directed all functions of administration, planning menu development & pricing policy, to meet the daily needs of 5 restaurants, 4 bars, IRD & Butler service, events & conferences, menu development & pricing policy.
• Collaborated with the Chefs / Brand owners of 3 of the Hotels' restaurants (Nobu Matsuhisa / Giorgio Locatelli / George Papaioannou)
  on brands philosophy, quality standards, product & P&L.
• Prepared the yearly budget and the outlets monthly income statements while effectively controlled labour and F&B costs.
• Established performance goals, mentoring and supporting talent growth ensuring the company's future bench strength, while improving the quality and guest experience

I was appointed for the opening of Amavi hotel -Luxury adults only- scheduled to open in Sep. '18. After the opening was pushed to Mar. '19 I was assigned to undertake the re-opening of another property of the group, coming from complete renovation.