Santy Kyriaki Skartsila Kasseri

Main Responsibilities

• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
• Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness and operations .
• Discussion with the technical team so to have a better understanding on the features that are enclosed
• Improved project efficiency by analyzing business processes and identifying areas for improvement.
• Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
• Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
• Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
• Mentored junior analysts on best practices for business analysis techniques( UML,Gherkin etc) fostering professional growth within the team.
• Create story map ( which includes all the features and the HL user stories)
• Analysis of the user stories / test scenarios creation and execution and bug lifecycle

• Optimized test coverage by maintaining a well-organized, up-to-date library of test cases corresponding to application requirements changes over time.(Regression Test Creation/Maintenance)
• Accelerated issue resolution times by effectively prioritizing defects based on severity and impact on the end-user experience.
• Enhanced security testing protocols, mitigating potential vulnerabilities in software releases.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
• Set up Discovery sessions with the Technical team before the implementations
• Make the estimations on the delivery plan with the technical team
• Product Ownership

Projects

Part of EY outsourced employee

National Bank of Greece

Digital Transformation Dpt.

NBG Internet Banking

NBG Technology Hub /Developer Portal

Piraeus Bank

Organosis Dpt.

Appian Team

Multiple Projects portfolio

Eurobank

Organosis Dpt.

MiTOS Team

Multiple Projects portfolio

• Participate in project implementation team
• Business case Analysis (Requirement Analysis/Use case analysis(UML))
• Prepare and run Test Plans/Scenarios
• Produce and maintain releases etc
• FAT Testing/UAT Testing
• Automation/Regression Testing
• Client and Partner support
• Tools used: Management (JIRA, SPIRA), Maintenance: Websphere BPM SOAPUI, Hoo win tail, hermes, dbeaver, squirrel, Automation Testing: InteliJ, Selenium
• Projects: DMS NL, DMS UK partners IBM UK/IBM NL, MAZI IVR partners Omilia Cosmote, ICS partners ΙTSM
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.

• Participate in Customs implementation projects
• Prepare and Run Test Plans
• Produce and maintain training materials
• Produce and maintain Business requirements
• Produce and maintain Feature Gap analysis
• Participate in RFPs
• Participate in FPAs
• Participate in Client Support
• User Acceptance Testing
• Knowledge of the basic SW Development and Project Management tools (JIRA)
• Knowledge of basic Project Management practices and Models (PMI, Prince2, PM2)
• Contribution in proposal writing
• Client Support
• Projects: Tariff PL, Tariff UK, Quota PL, Quota UK, Surveillance PL, Surveillance UK manuals etc

• As a part of Kingston's MSc program: Workshop for Remodeling the Digital Marketing Strategy of the Blackfen School for Girls in Bexeley in Kent UK