Sara Humphreys
Customer Service
35 Tilston Avenue Warrington ,Cheshire
Summary
Dynamic customer service professional with proven success at CPM, adept at resolving complaints and enhancing customer loyalty. Skilled in problem-solving and active listening, I effectively managed high-stress situations, leading to improved satisfaction rates. Committed to delivering exceptional service and fostering positive customer relations.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
CPM
08.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Assistant Store Manager
Co-op Food Store
06.2001 - 08.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Gsces - 8
Sir Thomas Bolter High School
Warrington 07.1998
Skills
Customer service
Timeline
Customer Service Representative
CPM
08.2021 - Current
Assistant Store Manager
Co-op Food Store
06.2001 - 08.2021
Gsces - 8
Sir Thomas Bolter High School
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