Sarita Qorri
Athens
Summary
Experienced in a fast-paced customer service environment, I have developed strong communication and interpersonal skills. Demonstrated excellence in providing effective solutions and efficiently resolving issues throughout my career. Seeking a new professional journey to apply and expand upon these skills in a different field.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Customer Service Helper
Jet2.com
Heraklion, Crete
03.2023 - 10.2024
- Took responsibility of any customer queries or problems quickly and effectively, logging these using our in-house digital systems
- Be the face of Jet2com around the airport to support the customer's airport journey
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Listened and observed our customers and provided individual assistance according to their needs
- Worked efficiently with a large team of people in order to make the Check In process and the airport experience easy and comfortable for all of our customers
Check In Agent
Swissport Greece
02.2022 - 03.2023
- Worked efficiently in a fast-paced environment while maintaining composure under pressure
- Demonstrated problem-solving abilities and a proactive approach to resolving issues
- Paid attention to detail and accuracy in handling passenger information and documentation
- Managed challenging situations professionally, deescalating conflicts and finding appropriate resolutions.
- Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
- Processed payments securely for excess baggage fees or other charges as required by airline policies.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
Customer Service
Souvlaki Katechaki
08.2019 - 08.2020
Intern
Asti Radio Television
10.2018 - 07.2019
- Received recognition from editors for consistent dedication and hard work throughout the internship, leading to enhanced credibility within the industry.
- Conducted thorough research for feature articles, providing comprehensive coverage of complex subjects.
- Covered breaking news events under tight deadlines, honing time-management skills and adaptability to high-pressure situations.
- Developed strong relationships with sources, ensuring access to exclusive information for future articles.
- Gained exposure to different departments within the news organization, such as layout and design, to develop a well-rounded understanding of the publication process.
- Improved writing skills through consistent feedback from editors, leading to higher-quality content.
- Fact-checked breaking news headlines by performing background research.
Education
SPORTS JOURNALISM -
IIEK Alpha (Institute of Professional Training)
10.2018 - 07.2020
Skills
Complaint handling
Time management
Customer service
Excellent communication
Computer skills
Multitasking
Problem-solving aptitude
Team collaboration
Written communication
Microsoft office
Calm under pressure
English fluency
Greek fluency
Communication Skills
- Time Management
- Hard Working
- Decision Making
- Conflict Resolution
- Flexibility and Adaptability
- Self-motivation
- Interpersonal skills
Training
- Digital Brand Experience, 24/04/18
- The evolution of the media in Europe and their social impact, 26/03/18
Internship
Asti Radio Television, 10/2018, 07/2019
Timeline
Customer Service Helper
Jet2.com
03.2023 - 10.2024
Check In Agent
Swissport Greece
02.2022 - 03.2023
Customer Service
Souvlaki Katechaki
08.2019 - 08.2020
Intern
Asti Radio Television
10.2018 - 07.2019
SPORTS JOURNALISM -
IIEK Alpha (Institute of Professional Training)
10.2018 - 07.2020