Shabjon Mema
Athens,I
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Windows and Azure user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Help Desk Engineer
Mellon Technologies
05.2023 - Current
- Troubleshooting and providing technical support to end users regarding application, networking and hardware issues. Procuring equipment.
- Collaborating with other IT teams either for escallation of an issue or for preparation of new company projects.
Enterprise Activations Support
Vodafone 360
09.2020 - 04.2023
- Streamlined activation processes for improved efficiency and reduced customer wait times.
- Assisted customers in setting up new devices, ensuring optimal performance and user satisfaction.
1st Level Tech Support
Wind
12.2018 - 09.2020
- Front line position for home customers, offering tech support for internet , voice and TV services
- Managed multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.
Education
Senior Undergraduate - Information And Computers Engineering
University of West Attica
Egaleo09.2024
Skills
- Network configuration
- Troubleshooting skills
- Hardware Repair(PC & Laptop)
- Virtualization Technologies(Hyper-V, Virtual Box)
- System Administration(Active Directory, Azure)
- User Support
- Hardware and software installation
- WIndows support
- MS Office Support
Certification
IBM Introduction to Cloud Computing
Timeline
IT Help Desk Engineer
Mellon Technologies
05.2023 - Current
Enterprise Activations Support
Vodafone 360
09.2020 - 04.2023
1st Level Tech Support
Wind
12.2018 - 09.2020
Senior Undergraduate - Information And Computers Engineering
University of West Attica
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