Shenna Marie Lopez
Professional Business Support
Megara
Summary
Hardworking, motivated and an efficient Professional Business Support with a great work ethics looking to contributing and expanding knowledge to a challenging position in a fulfilling environment.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Acting Associate
Financial Conduct Authority
London
10.2019 - Current
- Deliver Financial Conduct Authority (FCA) Handbook core work to a high standard, using my judgement and professional excellence to plan and coordinate the Handbook team
- Providing support to the Senior Editors throughout monthly board cycle
- Responsible in collating policy and legal checklists within a specific timeframe
- Reviewing and consolidating legal instruments prior to publications
- Managing the business as usual relationship with external stakeholders, suppliers and international handbook users
- Maintaining an efficient liaison with internal stakeholders such as Policy Leads, General Counsel's Division (GCDs) and Editorial and Digital Team and ensure the Quarterly Consultation Papers, Consultation Papers and Policy Statements are recorded
- Answer specific queries from three handbook mailboxes proficiently
- Recording data on Microsoft Excel such as tracking number for business as usual issues, MI tracker and etc.
Professional Business Support
Financial Conduct Authority
08.2019 - Current
- Ensures each member of the team are well supported in terms of setting up meetings, booking appropriate spaces and other support required
- Managing diaries well, prioritising crucial meetings and rescheduling clashes
- Supporting other administrators and PA’s during peak times and assisting on events within the division
- Responsible in managing team’s purchase orders account
- Editing the team’s page
- Filing crucial documents in SharePoint
- Acting Handbook Associate
Conference Suite Consultant /Administrator
London
06.2018 - 08.2019
- Providing professional and helpful approach for both internal, external stakeholders and delivering excellent service at all times
- Manage meeting rooms via Manhattan Datacraft and ensure the meeting spaces are being utilize accordingly
- Meet and Greet service for high profile events and provide assistance to visitors attending meetings
- Liaising with facilities and maintenance in relation to site issues
- Oversee special requests for access control of board rooms, meeting rooms and conference rooms
- Monitoring and answering calls and emails as well as responding promptly and efficiently
- Communicate effectively with relevant teams to carry out ad hoc requests i.e
- AV and catering
- Undertaking regular floor walks throughout the day to monitor room which are not being used (no shows)
- Able to deal with confidential and sensitive information with judgement and discretion
Senior Receptionist
Royal Garden Hotel
High Street Kensington, London
06.2015 - 05.2018
- Check in/ out guests, making sure they receive a highest standard of service throughout their stay
- Administrative tasks including credit check report and filing paperwork
- Liaise with other departments within the hotel to ensure smooth day-to-day hotel operation
- Dealing efficiently with complaints, compliments and general enquiries through email, telephone and face to face
- Training new member of staff and covering for supervisor position from time to time
Front Office Staff
Marriott Hotel
George Street, London
07.2014 - 06.2015
- Answering/ screening phone calls and identifying how to assist the calls
- General front office tasks including filing paperwork, cash handling etc
- Check in/ out guests as per company’s standard
- Upselling higher room categories and promote other hotel’s facilities
Administrator
Gate Gourmet London
Heathrow, Feltham
12.2013 - 07.2014
- Direct communication with internal and external customers whilst maintaining a positive and professional relation with the clients
- Administrative duties such as producing stock inventories, booking, ordering stocks etc
- Answering general queries from Airlines representatives and purchasing department through email and telephone
Premium Class Flight Attendant
Qatar Airways
Doha
04.2010 - 09.2013
- Providing outstanding customer service in the aircraft in a diverse setting
- Working within a team of Cabin Crew to time constraints to ensure that all elements of the Qatar Airways product is successfully delivered to passenger’s satisfaction
- To pass scheduled/nonscheduled assessments and attend regular trainings such as firefighting, first aid, ditching, dealing with unruly passengers, bomb on board, hijack, dangerous goods, service, aircrafts types etc.
Education
College Diploma - Tourism And Travel Management
Kingston College
Kingston-Upon-Thames 09.2005 - 07.2007
High School Diploma -
Wesleyan University Philippines
Maria Aurora 06.2001 - 04.2005
No Degree -
Maria Aurora Central School (Elementary)
Maria Aurora Skills
Adaptable: able to work under pressure and explore new ways to work most resourcefullyEditorial: gained competent experience by undertaking an acting editor roleOrganisational: has a strong time-management skill, capable of reading and interpreting information to come to reasonable conclusions and able to use a good judgment on delegating tasks to improve the productivity of the team
Communication: excellent communicator, able to deal with complex issues, always willing to create and maintain a positive impact within the team and colleagues to achieve a high standard of work/projects
Timeline
Acting Associate
Financial Conduct Authority
10.2019 - Current
Professional Business Support
Financial Conduct Authority
08.2019 - Current
Conference Suite Consultant /Administrator
06.2018 - 08.2019
Senior Receptionist
Royal Garden Hotel
06.2015 - 05.2018
Front Office Staff
Marriott Hotel
07.2014 - 06.2015
Administrator
Gate Gourmet London
12.2013 - 07.2014
Premium Class Flight Attendant
Qatar Airways
04.2010 - 09.2013
College Diploma - Tourism And Travel Management
Kingston College
09.2005 - 07.2007
High School Diploma -
Wesleyan University Philippines
06.2001 - 04.2005
No Degree -
Maria Aurora Central School (Elementary)