Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Generic
Simeona Smirli

Simeona Smirli

Patras

Summary

I am working towards creating one of the biggest self sustaining holistic communities in the world.

I have over 20 years worth of job experience in sales, management, customer service, retail, and hospitality.

I am a hard working, and excell in all of my jobs and increase revenue, and customer satisfaction .

I am hardworking, reliable, punctual, value rules and regulations.

Clients easily gravitate towards me, and my employers are always happy with the way i conduct my work ethic to any industry.

I am always looking to grow and self improve both professionally and on a personal capacity.

Overview

16
16
years of professional experience

Work History

Holistic Therapist

Markopoulos group of hotels
Kolympia Bay
03.2023 - Current
  • Conducted energy healing techniques such as Reiki, and massage therapy.
  • Developed strategies for stress management, relaxation, meditation and lifestyle changes.
  • Taught yoga postures, breathing exercises and mindfulness practices to enhance wellbeing.
  • Provided counseling and guidance to clients in order to help them achieve their goals.
  • Assessed client's physical, emotional and mental health to identify areas of improvement.
  • Created an environment of trust and understanding with clients during sessions.
  • Encouraged positive thinking habits through cognitive behavioral therapy.
  • Educated clients on the benefits of massage therapy and other bodywork modalities.
  • Collaborated with healthcare professionals to provide integrated care services.
  • Helped clients recognize patterns of behavior that impede progress towards wellness.
  • Identified potential triggers for unhealthy behaviors or emotions in order to prevent relapse.
  • Assisted clients in developing effective coping skills for managing stressors.
  • Recommended holistic and natural alternatives to medication to treat back pain.
  • * Currently studying aromatherapy and color therapy

Holistic Therapist

Self employed
Cape Town
04.2022 - 10.2023
  • Conducted energy healing techniques such as Reiki, Massage and card reading therapy
  • Encouraged positive thinking habits through cognitive behavioral therapy.
  • Developed strategies for stress management, relaxation, meditation and lifestyle changes.
  • Assessed client's physical, emotional and mental health to identify areas of improvement.
  • Educated clients on the benefits of massage therapy and other bodywork modalities.

  • Collaborated with healthcare professionals to provide integrated care services.
  • Listened attentively to client concerns in order to develop tailored solutions.
  • Helped clients recognize patterns of behavior that impede progress towards wellness.
  • Identified potential triggers for unhealthy behaviors or emotions in order to prevent relapse.
  • Assisted clients in developing effective coping skills for managing stressors.
  • Monitored patients with acute conditions for changes, improvements or need for intervention.
  • Recommended holistic and natural alternatives to medication to treat back pain.

Head of Collections/ Debt Collector Manager, Customer Service Manager

Sun Finance, Town
Cape
01.2018 - 04.2022
  • Head of collections for vehicles
  • Branches in Cape Town, Pretoria and Johannesburg
  • Activate repo’s:
  • Make sure activation are in the same area using Trace Tec when activating for the day
  • Activate Repo men with correct client and vehicle information
  • Speak to client when repo guy is there to make sure they hand over the keys to bring to our branch
  • Update vehicle details when car arrives at branch
  • Arrange the settlement for client; and follow up on payment; offer indemnities; pro rate fees
  • Keeping control over collateral register:
  • Defaulted registers
  • Repossession Initiated list
  • Source them from surrender sheet
  • Asked to change ownership
  • Make sure the GPS is working
  • Transportation of vehicles from Province to Province
  • Debt Collection Managing
  • Calls: Courtesy calls
  • Due date calls
  • Extension follow up calls
  • Follow up calls
  • Surrender calls ‑ Convincing client to bring cars in after defaulting
  • Update banking payments
  • Emails
  • Update all call sheets
  • Assist with live chat communications with customers Filing for HR docs, company docs and payment docs Stock take of vehicles
  • Booking tickets and accommodation for staff when needed

Sales Rep Office Automation Specialist

Brayne Innovations
Cape
07.2017 - 01.2018
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Conducted market research to identify potential customers and their needs.
  • Organized client visits, presentations, product demonstrations and trade shows, door to door advertising
  • Generated new sales leads through cold calling and networking activities.
  • Maintained accurate records of all sales and prospecting activities.
  • Negotiated pricing contracts with customers to maximize profits.
  • Attended industry events such as conferences, seminars.
  • Identified opportunities for cross-selling additional products and services.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Adhered to established policies and procedures when handling customer accounts.
  • Reviewed monthly performance against targets set by management team.
  • Utilized CRM software tools to track progress of each sale cycle stage.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Assisted in developing promotional materials such as flyers, brochures.
  • Recommended changes in products and services based on customer feedback.
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Contacted new and existing customers to outline benefits of products.
  • Fostered relationships with customers to expand customer base and retain business.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Making appointments with buyers
  • Collecting relevant information from the client to put together a quote Signing of contract
  • Follow up sales
  • Grow company and personal new business
  • Training – telecoms, printers, finger biometrics, fiber, computers, security cameras, legal contract completion

Manager

Nespresso
Cape Town
03.2017 - 07.2018
  • Opening and closing boutiques I motivate staff to reach monthly targets
  • Assist the Manager by running the boutique smoothly
  • Train the staff on Coffee, accessories, machines, mystery shopper, boutique’s policies and procedures, upselling , as well as healthy and safety
  • Make sure new club members are entered into CRM, update current customers, and maintain good relationships for future sales
  • Manage the daily Opening and closing checklist, as well as opening and closing Boutique
  • Manage daily sales reports and feedback to staff each day
  • Manage point of sales, make sure the daily sales are done correctly to send through for banking
  • Manage the boutique’s cleanliness, and merchandising Petty cash claim Liaising with Courier It, sending emails of delivery and receiving of pick ups, V& A and Canal Walk, Cape Town

  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Organized special events such as conferences or training sessions for employees.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Created training modules and documentation to train staff.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed business performance data and forecasted business results for upper management.

Area Manager

Absolute Pets
Cape Town
10.2015 - 02.2017
  • Key holder, opening and closing of shops, Invoicing orders
  • Promoting new items to all customers and shops
  • Stock management and rotation as well as promotion of slow moving products and inter store movement
  • Banking for stores
  • Maintaining customer relationship and service as well as all shops
  • Resolving customers queries and problem solving shop issues Keeping up to date on competitors’ products and seeing which could work for our store
  • Opening and closing of store and checking staffs opening and closing times
  • Keeping already established relationships with Suppliers Management to achieve discounts on promotional goods
  • Ensuring my personal targets and shop targets including GP are exceeded Training‑ Ensuring that my colleagues are knowledgeable on all products as well as on computer procedures
  • Ensuring that each staff member is motivated and satisfied with their job in order to gain high profitability
  • Structuring shift lists to ensure smooth running of store Structuring a house keeping schedule
  • Stock management and rotation
  • Making sure I am always presentable in Absolute Pets uniform Manage admin, ordering, transfers and credits
  • Merchandising store according to Absolute Pet standards Managing stock that was not selling, and getting in, new stock Capturing orders on computer system
  • Stock taking to manage shrinkage and daily minus on hand figures Training staff members the stock take procedure
  • Training new staff members for other shops within the group Working in IQ system, Excel, emails
  • Good computer skills
  • I was moved from the Sea point store to the Tygervalley Branch, because in 3 monhts, sales went up by R200 000
  • At the Tygervalley branch, sales increased immediately, and continued to grow.

Sales Rep

Marltons
Cape Town
04.2015 - 09.2015
  • Cape Town
  • Phoning / visiting current client base Invoicing orders
  • Receiving cash from certain customers Promoting new items
  • Maintaining customer relationship Merchandising during store visits
  • Checking what the stores are lacking to place new orders New customers to grow client base
  • Making sure back orders are invoiced out and delivered when stock becomes available
  • Capturing orders on computer system Attending various training
  • Exceeding sales targets
  • Warehouse training (picking & Packing)

  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and their needs.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Adhered to established policies and procedures when handling customer accounts.
  • Reviewed monthly performance against targets set by management team.
  • Utilized CRM software tools to track progress of each sale cycle stage.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Developed key customer relationships to increase sales.
  • Assisted in developing promotional materials such as flyers, brochures.
  • Recommended changes in products and services based on customer feedback.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Sales Rep

Healthy Pets
Cape Town
01.2015 - 03.2015
  • Cape Town
  • Phoning / visiting current client base to take orders Invoicing orders out to be packed for delivery
  • Packing vehicle with orders to be taken to the relative clients Off‑loading and delivery of clients orders to their shops Maintaining customer relationship during store visits Merchandising during store visits
  • Checking what the stores are lacking to place new orders Looking out for new customers to grow my client base
  • Making sure back orders are invoiced out and delivered when stock becomes available
  • Handing in commission sheets timeously in order to be paid by the 25th of each month
  • On site Warehouse goods promotion to new and current customers Attending Animal Behavior course
  • Working within the warehouse picking and packing

Sales Rep

Wag World
Johannesburg
07.2014 - 11.2014
  • Structuring a Call and Visit Schedule for the month
  • Stock management and rotation as well as promotion of slow moving products
  • Performance appraisals for all staff Staff motivation for store profitability
  • Making sure all staff are compliant with store policies and procedures and issuing correct procedures where necessary ie verbal and written warnings
  • Structuring a house keeping routine Train new recruited staff members
  • Ensure all staff are trained on products so as to give optimal customer service
  • Structuring shift lists to ensure smooth store operations Looking out for new business
  • Bringing in new business orders for the company Daily reports to head office in Cape Town Visiting regular clients to take new orders
  • Sending orders through to head office in Cape Town
  • Promoting Wagworld to the Johannesburg clients via dog shows

Manager

Absolute Pets
01.2008 - 11.2014
  • I became manager within three years of being Casual at the store
  • The revenue grew from 400k to 1.6 million rand a month within the 8 years rein as a manager
  • I grew the shop to be the flag ship shop out of the 8 stores we had
  • I was top manager and top sales for a few years running
  • Managing the Gardens store Filing and administration Setting up the new store Banking
  • Capturing invoices: adding products; adjusting GRV; credit notes Pricing stock
  • Stock taking: Allocate staff to departments monthly and finalise stock takes
  • Receiving and transferring stock Store opening and closing
  • Daily cashing up and float checks House keeping rosters Professional nutritional adviser Client liaison
  • Ordering stock:On a daily basis foreseeing specials ;out of stock lines; customers orders; price increases
  • Check if correct stock was ordered and delivered Setting up shift lists on Excel
  • Setting daily and monthly targets Arranging training for staff with reps
  • Negotiate specials with reps, and promo weekends for the shop Attending seminars for product training
  • Hiring staff Training staff Training managers years
  • Workshops for 1Q retail accounting software; emails ; skype ; ms office

Education

Hills nutrition training -

10.2023

in Johannesburg, Nespresso NOSA First Aider Course March -

05.2017

Certificate of Achievement of Boutique of Managers Workshop 2 30th -

01.2015

Royal Canin training every -

01.2010

VNA 1 & 2 Hills vet food -

01.2009

TEFL English course -

01.2009

Veterinary Industry ‑ Current Year Insimbi Training On Supervisory Management 2014 Animal Behavior 2015HR Policies And Procedures CourseCertificate And Completed Course Management Course At Absolute Pets -

Absolute Pets
10.2008

Matric -

St Cyprians
12.2006

Skills

  • Critical Thinking
  • Direct Patient Care
  • Decision-Making
  • Counseling and Therapy
  • Coaching and Mentoring
  • Staff Assessment
  • Staff Development
  • Business Networking
  • Professional Networking
  • Market Trends Understanding
  • Sales and Market Development
  • Lead Prospecting
  • Persuasive Selling
  • Lead Development
  • Prospecting Skills
  • Operations
  • Exceeds Sales Goals
  • Product and Service Sales
  • Sales Strategy
  • Trend Analysis
  • Schedule Coordination
  • Expense Reporting
  • Database Management
  • Cold Calling
  • Networking
  • Sales Forecasting
  • Upselling Expertise
  • New Market Penetration
  • Problem Investigations
  • Order Management
  • Sales Expertise
  • Territory Management
  • Managed Budgets
  • Service Promotions
  • Sales Team Leadership
  • Public Speaking
  • Client Development
  • Upselling and Cross-Selling
  • Sales Presentations
  • Sales Follow-Up
  • Staff Management
  • Lead Generation
  • Employee Guidance
  • Sales and Marketing
  • Team Leadership
  • Customer Relationship Management (CRM)
  • Budget Control
  • Cross-Functional Team Management
  • Sales Techniques
  • Verbal and Written Communication
  • Policy and Procedure Development

References

Manolis - 00306978110633 ( Markoulolos Group hotel)

Lars - + 27795834295 ( Sun Finance)

Kris - + 27609608818 ( Nespresso)

Additional Information

  • Softball: , 2005 WP Colours 2004 WP Colours 2003 WP Colours 2002 WP Colours

Timeline

Holistic Therapist

Markopoulos group of hotels
03.2023 - Current

Holistic Therapist

Self employed
04.2022 - 10.2023

Head of Collections/ Debt Collector Manager, Customer Service Manager

Sun Finance, Town
01.2018 - 04.2022

Sales Rep Office Automation Specialist

Brayne Innovations
07.2017 - 01.2018

Manager

Nespresso
03.2017 - 07.2018

Area Manager

Absolute Pets
10.2015 - 02.2017

Sales Rep

Marltons
04.2015 - 09.2015

Sales Rep

Healthy Pets
01.2015 - 03.2015

Sales Rep

Wag World
07.2014 - 11.2014

Manager

Absolute Pets
01.2008 - 11.2014

Hills nutrition training -

in Johannesburg, Nespresso NOSA First Aider Course March -

Certificate of Achievement of Boutique of Managers Workshop 2 30th -

Royal Canin training every -

VNA 1 & 2 Hills vet food -

TEFL English course -

Veterinary Industry ‑ Current Year Insimbi Training On Supervisory Management 2014 Animal Behavior 2015HR Policies And Procedures CourseCertificate And Completed Course Management Course At Absolute Pets -

Absolute Pets

Matric -

St Cyprians

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Simeona Smirli