Simone Stratoulatou

• Global Tourism Markets
• Specializing on Luxury hospitality and global luxury yacht market.

Research Analyst & Business Development. Consultant on Global Tourism Markets.

• Reservations & Customer Relations Management , support for all Europcar businesses in Greece.

Provided world-class customer service, troubleshooting, and technical support for Apple customers for the UK market.

• For new expansion projects, acted as Hotel Operations Manager for managerial handover.

• For new hotel opening
• Receiving various awards and accolades.

• Assistant Hotel Manager

• Project management for the pre-opening and setting up of the hotel
• Setting up and coordinating the operation of all departments
• Standards, SOP’S, quality systems implementation, guest services
• Recruitment, training
• Dealing with accounts, suppliers, contractors
• Reservations, Budgeting, Promotion
• Problem shooting, handling of VIP’s.

• Business development -EU market for Athens Office.

• Online Detox & Wellness Services Provider
• Main activities: Formulation and Provision of Detox programs and wellness services
• Distribution and promotion of organic food products door to door, collaboration with local suppliers.

• Responsibilities: Collaboration on several 5-star hotel and resort spa projects
• Development of consulting services and products -Operational management and ongoing consulting for spas such as recruitment, training, creation of concepts, menus, manuals, SOP’s, financial reports
• Responsible for the setup and opening of the spa facilities in the second Hilton branded hotel in Kos Island, Greece
• Promoting best practices and service excellence standards within the spa and wellness industry and whose mission is to promote Greece as a global spa destination
• Board of directors for the spa managers club of Greece under the auspices of Alpine Swiss hotel management college in Athens.

• Worked closely with Sales Director and Reservations Manager in market researching, forecasting and handling of all rates and online accounts
• Intensive Training with IHotelier/Travelclick and Netrez-Pegasus

• Business consultant in a new business set up acting as a local representative and for all organizational requirements for their new Branch office in Athens
• Administration assistance
• Planning of all events and functions for business partners while in Greece.

• Main activities and responsibilities: Managed all aspects of front office operations during shifts as Hotel Duty Manager ensured that a consistent high standard quality of service and customer care was delivered at all times in all hotel areas during the shifts
• Responsible for implementing and maintaining the front office incentive scheme
• Strongly promoted (top seller) and trained team members on IHG Guest Recognition -Program that achieved outstanding yearly results.

• Seychelles) responsible for all aspects of the Front Office Operations and Front office team
• Hotel Deputy manager shifts.

• Responsible for credit checks, room allocations, daily show rooms, monitoring and receiving of payments from tour operators, group monitoring, recaps and accounting, updating revenue reports, taxi transfer lists, VIP upgrades and special treatment, preparing daily function sheets, stock inventories/ordering for the department, problem shooting
• Loyalty program manager: Responsible within the hotel for the moments guest recognition and membership/miles program
• Training of team members on the program
• Technical support
• Communicating results and setting targets
• Dealing with groups and group leaders and liaising with accounts to award their points
• Further initiatives included the formulation and its implementation of an up-selling scheme for the Front Office.

• Assisted the spa manager in carrying out of the daily operations, as well as signing up of new memberships and spa promotions.

Cross training in the Front Office Department.

• Banqueting Office, Fine dining restaurant (hostess), Room Service, Barmaid, Main bar, Housekeeping (Floor supervisor), Accounting.