Sinkanyisiwe Mlambo
Athens
Summary
Experienced Research Associate, Banking, and Customer Success Specialist with expertise in economic analysis, data analysis, talent acquisition, client onboarding, and operational management. Proven ability to optimize research methodologies, enhance client satisfaction, and provide strategic insights in private, government, and international sectors.
Overview
20
20
years of professional experience
2011
2011
years of post-secondary education
Work History
Research Associate
Kapa Research- World Bank Project
01.2025 - Current
- Conduct research on economic volatility and its effects on different sectors
- Gather qualitative and quantitative data through interviews and surveys
- Hear and document clients' perspectives on economic fluctuations
- Gather qualitative and quantitative data through interviews
Human Resources Recruitment Officer ( Volunteer)
International Council of Peace and Security (ICPS)
Geneva, Switzerland
11.2024 - Current
- Evaluating candidate qualifications to ensure a positive recruitment experience
- Developing targeted recruitment strategies to attract top talent
- Collaborating with HR Consultants to design recruitment plans aligned with organizational goals
- Conducting training sessions for new recruiters to standardize recruitment processes
Customer Success Manager / Onboarding Manager
Delos Financial
01.2023 - Current
- Managed end-to-end onboarding processes ensuring compliance and client satisfaction
- Acted as the primary communication link between clients and internal departments
- Resolved client issues related to financial transactions within strict timeframes
- Analysed client interaction data to identify trends and recommend process improvements
International Recruitment Consultant
International Border Talents
12.2022 - 12.2023
- Developed talent management strategies to efficiently fill vacancies
- Facilitated interviews and managed candidate selection processes
- Maintained statistical data on applicant flow to optimize recruitment workflows
Accounts Manager
Diaverum Hellas
02.2022 - 11.2022
- Secured high-value accounts through consultative selling techniques
- Strengthened client relationships with accurate pricing and personalized service
- Analysed account details to enhance engagement and satisfaction levels
Customer Service Specialist
Teleperformance (Miele)
01.2021 - 02.2022
- Acted as a liaison between dealers and customers for Miele products
- Resolved technical issues while maintaining clear communication between stakeholders
- Promoted long-term customer relationships by identifying growth opportunities
Customer Service Specialist
Netflix Inc.
02.2019 - 01.2021
- Provided technical assistance globally for Netflix services and devices
- Facilitated warranty processing while coordinating with manufacturers
- Managed inquiries regarding subscriptions and service optimizations
Customer Service Specialist
Teleperformance (Apple Inc.)
06.2018 - 02.2019
- Delivered technical support for UK, Ireland, and international markets
- Resolved customer inquiries related to Apple products efficiently
Operations Officer
Metbank of Zimbabwe
01.2013 - 12.2017
- Prepared operational reports optimizing branch performance metrics
- Ensured branch security compliance with treasury operations protocols
Human Resources & Development Manager
Sea Drill
12.2010 - 01.2013
- Recruited employees to support company expansion initiatives
- Developed HR policies including compensation structures and training programs
Human Resources & Admin Officer
Reach Africa
12.2008 - 12.2010
- Oversaw HR records while managing disciplinary actions effectively
Human Resource Administrator
National Discount
01.2006 - 12.2008
- Administered payroll systems alongside employee benefits programs efficiently
Field Research Associate
01.2005 - 12.2006
- Conducted research on economic volatility across various sectors:
- Gathered qualitative/quantitative data via interviews/surveys
- Developed actionable recommendations interpreting statistical trends
Education
MBA - Master of Business Leadership
The Hague University
Bachelor of Science (Honours) - Sociology
University of Zimbabwe
Diploma - Human Resources Management
Institute of Personnel Management Zimbabwe
Skills
- Talent acquisition and recruitment strategy
- Client onboarding and retention
- Customer relations management
- Process optimization and compliance
- Cross-functional collaboration and communication
Timeline
Research Associate
Kapa Research- World Bank Project
01.2025 - Current
Human Resources Recruitment Officer ( Volunteer)
International Council of Peace and Security (ICPS)
11.2024 - Current
Customer Success Manager / Onboarding Manager
Delos Financial
01.2023 - Current
International Recruitment Consultant
International Border Talents
12.2022 - 12.2023
Accounts Manager
Diaverum Hellas
02.2022 - 11.2022
Customer Service Specialist
Teleperformance (Miele)
01.2021 - 02.2022
Customer Service Specialist
Netflix Inc.
02.2019 - 01.2021
Customer Service Specialist
Teleperformance (Apple Inc.)
06.2018 - 02.2019
Operations Officer
Metbank of Zimbabwe
01.2013 - 12.2017
Human Resources & Development Manager
Sea Drill
12.2010 - 01.2013
Human Resources & Admin Officer
Reach Africa
12.2008 - 12.2010
Human Resource Administrator
National Discount
01.2006 - 12.2008
Field Research Associate
01.2005 - 12.2006
Bachelor of Science (Honours) - Sociology
University of Zimbabwe
Diploma - Human Resources Management
Institute of Personnel Management Zimbabwe
MBA - Master of Business Leadership
The Hague University
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