Savvy Senior Store Manager , with 10 years overseeing staff and lead teams (8-15 employees ) targeted on daily activities and business strategies. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations. During my carrier in Mac cosmetics, Patra's store achieved yearly growth rate 5.0 % and the Pro Store , the Last Year 22, , rewarded as the First FsStore, with the highest Sales Growth/ Rate VS 21, ( +40%) .
Hi, I’m
Sofia Andriopoulou
Senior Store Manager
Athens
Summary
Overview
16
years of professional experience
3
years of post-secondary education
Work History
M.A.C PRO_FSS Ermou 44, Athens
Senior Store Manager
09.2020 - Current
Job overview
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Identified and recommended strategies for improvement in processes with targeted solutions.
- Planned and assigned workload by delegating tasks and directing team members.
- Maintained quality through training and coaching during daily activities .
- Controlled and enforced standard operating procedures, security and compliance with laws and system management.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Utilized CRM software programm, to manage customer accounts and track performance metrics.
- Collaborated with management to reduce waste and expenses, while optimizing profitability responsibly.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
Mac Cosmetics _FSSRiga Ferraiou 98-100, Patra
Store Manager
10.2013 - 08.2020
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Radiology Clinic ( Patriacheas) Filopoimenos 96, Patra
Floor Manager
09.2010 - 09.2013
Job overview
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed monthly programs and absences for employees'.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Oneil'Riga Ferraiou 98-100
Assistant Store Manager
05.2008 - 06.2010
Job overview
- Managed opening and closing procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
Miss Sixty Riga Ferariou 88 , Patra
Salesperson
03.2007 - 04.2008
Job overview
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided product benefits and advantages and discussed pricing with interested parties.
Education
High School Patra
High School Diploma
09.2003 - 06.2006
University Overview
ENGLISH SCHOOL
LOWER
04.2001
University Overview
Skills
Coaching and mentoring
Timeline
Senior Store Manager
M.A.C PRO_FSS
09.2020 - Current
Store Manager
Mac Cosmetics _FSS
10.2013 - 08.2020
Floor Manager
Radiology Clinic ( Patriacheas)
09.2010 - 09.2013
Assistant Store Manager
Oneil'
05.2008 - 06.2010
Salesperson
Miss Sixty
03.2007 - 04.2008
High School
High School Diploma
09.2003 - 06.2006
ENGLISH SCHOOL
LOWER
04.2001
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