Summary
Overview
Work History
Education
Skills
Certification
Volunteering
Timeline
Generic

Sofia Bouropoulou

Summary

Marketing-oriented professional with proven experience in program coordination, internal communications, and enhancing customer experience within international environments. Holds a general MBA and excels in collaborative, cross-functional team projects. Skilled in strategic communication, stakeholder coordination, and relationship management, with demonstrated success in negotiation across diverse teams and service partners. Passionate about sports, employee engagement, and creating impactful brand experiences that drive results.

Overview

8
8
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Administrator, Comment Management & Pax Experience

Athens International Airport
01.2024 - Current
  • Designed and led the "iMind" program, an initiative empowering employees to assess passenger experience through the lens of a traveler, delivering actionable insights to improve service touchpoints.
  • Collected and analyzed passenger feedback and operational data, identifying trends to optimize satisfaction strategies.
  • Prepared detailed reports with recommendations for corrective actions across departments.
  • Coordinated employee recognition campaigns to drive engagement and boost internal brand culture.
  • Supported internal communications strategy for passenger experience programs.

Terminal Operations and Airport Information Agent

Athens International Airport
03.2018 - 12.2023
  • Provided multilingual service to passengers from around the world, maintaining smooth flows and assisting at counters, mobile stations, and VIP terminals.
  • Collaborated with airlines, ground handlers, and third parties to resolve real-time service disruptions.
  • Conducted terminal inspections and monitored infrastructure conditions to ensure high service standards.
  • Supervised General Aviation operations, hosting VIP clientele and elite passengers.

Communications & Publicity Officer

-
09.2021 - 06.2022

Training & Certification Project – “Competitiveness, Entrepreneurship & Innovation 2014–2020” (EU-funded)


  • Planned and delivered all publicity and outreach activities for a national training and certification program.
  • Informed and supported potential beneficiaries throughout the application process.
  • Collected and reviewed applications, verified eligibility, and participated in candidate selection.
  • Prepared monthly progress reports and contributed to the success of an EU-funded upskilling initiative in marketing and service management.

Digital Marketing Assistance

Athinaikes Gefseis
01.2017 - 12.2017
  • Content creator of social media for catering company ie Facebook, Instagram, including provision of weekly updates
  • Implementation of promotion campaign and customer satisfaction measures

Education

MBA - The ALBA MBA

Alba Graduate Business School
Athens, Greece
04.2001 - 2023.07

Bachelor of Arts - International And European Studies

University of Piraeus
Piraeus, Greece
04.2001 - 2020.07

High School Diploma -

Ursulines Hellenic-French School
Neo Psychiko, Greece
06.2012

Skills

  • Stakeholder Management & Influential Communication

  • Commercial Acumen & Business Insight

  • Strong Interpersonal & Negotiation Skills

Multicultural Team Collaboration & Leadership

Certification

ECPE Michigan

Volunteering

Study Supervisor at Pedro Arrupe Youth Center (March 2017-June 2018)

  • Mentored immigrant students aged 7–17 in Greek and English language studies.
  • Developed interpersonal skills in a multicultural environment, promoting educational inclusion.

Timeline

Administrator, Comment Management & Pax Experience

Athens International Airport
01.2024 - Current

Communications & Publicity Officer

-
09.2021 - 06.2022

Terminal Operations and Airport Information Agent

Athens International Airport
03.2018 - 12.2023

Digital Marketing Assistance

Athinaikes Gefseis
01.2017 - 12.2017

MBA - The ALBA MBA

Alba Graduate Business School
04.2001 - 2023.07

Bachelor of Arts - International And European Studies

University of Piraeus
04.2001 - 2020.07

High School Diploma -

Ursulines Hellenic-French School
Sofia Bouropoulou