Overview
Work History
Education
Skills
Languages
Timeline
Generic
SOFIA FANTAKI

SOFIA FANTAKI

Dorylaiou 1 st, Athens

Overview

23
23
years of professional experience

Work History

CLIENT RELATIONSHIP MANAGER

Louis Vuitton - LVMH
1 2023 - 3 2024
  • Great collaboration with Athens team and Head Office, to create develop and nurture lasting client relationship with outstanding qualitative and commercial high end results
  • Create sales strategies to exceed expectations and objectives and benefit the business
  • Setting clear objectives at the outset of each project or engagement period, having as main focus the priorities of the brand every period
  • Mapping all clients of Athens team with the team, creating personalised action plan and following up regularly
  • After Sales department and managing client relations
  • Strengthened client relationships by maintaining regular communication and addressing concerns promptly
  • Fostered customer trust by addressing concerns and needs using targeted problem-solving
  • Addressed and resolved customer complaints and issues to improve satisfaction
  • Mapping the clients and the potential that can have with them by keeping them satisfied and valued
  • Conducted trainings and personalized action plan.

TEAM MANAGER

Louis Vuitton
04.2014 - 12.2022
  • Collaborated with cross-functional departments and colleagues ( Store Director, Team Managers, Category Responsible, Field Coaches, Product Merchandisers, Visual Merchandisers and Client Advisors ) to drive the business and develop every category and employee at the same time, exceeding targets and Brand's yearly objectives
  • Team Management and Development
  • Supporting and Motivating the team with consistent coaching and by celebrating every great sale and professional achievement
  • Monthly One to Ones and creation of individual action plan focusing on the diversity of each colleague and on the strengths of each individual
  • Following up and even recreating AP depending on the different priorities of the brand
  • Client and Business development
  • Establish Client centric mindset with trainings, daily moments etc to ensure the Highest Level of Client Experience
  • Floor management
  • Role model on selling, managing outstanding High End Sales and creating client long lasting relationships
  • Ensuring business opportunities are improved while being present and supportive with my colleagues
  • Creating a positive, harmonious working environment having as main focus team working and team building
  • Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks
  • Operations
  • After Care, Stock and Cashiering
  • Having a super active role on the daily tasks of the store
  • Creating action plans and strategies to improve the departments
  • Identifying inefficiencies, proposing solutions and leading change initiatives.

STORE MANAGER

Louis Vuitton
04.2016 - 10.2018
  • Being a store manager in Mykonos for 3 seasons
  • Driving the business by optimized labor scheduling according to store needs and maximizing productivity without compromising client experience
  • Maximized sales by creating innovative visual merchandising displays and rotating it daily depending on the clients profiles coming in the store
  • Overachieving Yearly Targets ( TO per category with great high end sales )
  • Client relationship, as a Top priority and creation of beautiful events with qualitative and commercial results
  • Managed daily operations to ensure to smooth functioning of the store ( inventories, deliveries etc ) maintaining a clean, safe environment for clients and employees
  • Role Model on selling and floor Management
  • Coaching the team on the floor
  • One to ones with all the team, putting targets and creation of personalized development plan
  • Following up
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievement
  • Completed point of sale opening and closing procedures
  • Operating Housing and HR details for all team members
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

SUPERVISOR

Louis Vuitton
04.2012 - 03.2014

CLIENT ADVISOR AND VISUAL MERCHANDISER

Louis Vuitton
01.2007 - 01.2012

SALES ASSISTANT

Gucci
01.2004 - 01.2007

ACCOUNTANT

Media Strom
01.2000 - 01.2002

Education

BACHELOR OF ARTS - PHOTOGRAPHY

Middlesex University

BACHELOR OF SCIENCE - ACCOUNTING

IIEK OMEGA

Skills

Multitasking

Sales Target Management

Operation and Sales

Analytical Skills

Goal-oriented manager with distinguished experience in Retail Luxury

Communication and negotiation

Relationship building

Years of experience developing and maximising sales expertise in marketing strategies, product promotion and merchandising to achieve market penetration

Committed to streamling procedures while optimising employee talent

Brand's proven leadership abilities Expert in increasing productivity and client satisfaction while driving revenue and sales

Presentation

Languages

English

Timeline

STORE MANAGER

Louis Vuitton
04.2016 - 10.2018

TEAM MANAGER

Louis Vuitton
04.2014 - 12.2022

SUPERVISOR

Louis Vuitton
04.2012 - 03.2014

CLIENT ADVISOR AND VISUAL MERCHANDISER

Louis Vuitton
01.2007 - 01.2012

SALES ASSISTANT

Gucci
01.2004 - 01.2007

ACCOUNTANT

Media Strom
01.2000 - 01.2002

CLIENT RELATIONSHIP MANAGER

Louis Vuitton - LVMH
1 2023 - 3 2024

BACHELOR OF ARTS - PHOTOGRAPHY

Middlesex University

BACHELOR OF SCIENCE - ACCOUNTING

IIEK OMEGA

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SOFIA FANTAKI