Sofia Foufli
Junior HR Assistant
Kato Petralona
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
9
9
years of professional experience
9
9
Certifications
2
2
Languages
Work History
Front Desk /HR Assistant Trainee
Massage Ritual
05.2018 - 08.2023
- Social Media Page Management
- Customer Management (appointments, service, and guidance)
- Store Personnel Management
- Order Management
- Store Space Management (organization of space)
- Store Inventory Management
- Improved employee satisfaction by addressing concerns and resolving issues in a timely manner.
- Facilitated open communication channels between employees and management by organizing regular meetings and feedback sessions.
Front Desk / Airbnb Guest Reception
Airbnb
07.2017 - 02.2018
- As a Receptionist/Airbnb Guest Receptionist, I was responsible for managing reservations and communicating with guests to ensure an excellent hospitality experience
- I welcomed guests upon their arrival, provided information about their stay and local activities, and resolved any issues that arose
- I managed the cleaning and maintenance of the accommodations, ensuring they were in top condition
- My work required excellent communication skills, organizational abilities, and attention to detail
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservation processes for increased booking accuracy and improved customer experience.
Web-marketing & Customers Management
Pierre Fabre Hellas
09.2014 - 02.2015
- Website and Digital Media Management
- Digital Advertising and Marketing Campaigns
- Customer Management and CRM
- Data Analysis and Campaign Effectiveness
- Customer Relationship Strategy
- Boosted online sales through the development of engaging social media strategies and email marketing initiatives.
- Increased website traffic by optimizing content for search engines and implementing targeted marketing campaigns.
- Collaborated with cross-functional teams to develop cohesive digital marketing plans, ensuring consistency in messaging and strategy execution.
Education
BBA - Business Administration And Management
University of West Attica
Athens, Greece 04.2001 -
High School Diploma -
2nd Vocational High School (EPAL) of Aigaleo
Athens, Greece 04.2001 -
Skills
HR policies
Workplace safety
Employee relations
Talent acquisition
Payroll administration
Employee counseling
Compensation analysis
Diversity and inclusion
Employee recognition
Employment law
HR compliance
Computer literacy
Certification
HR Management by Workearly
Timeline
HR Bootcamp by Workearly
12-2024
HR Management by Workearly
06-2024
Automated Payroll by ACTA
06-2024
Introduction to YouTube
01-2021
Social Media Platforms
01-2021
Internet & Security in Windows and Social Media
01-2021
WordPress: Tool for Managing a Website
01-2021
Front Desk /HR Assistant Trainee
Massage Ritual
05.2018 - 08.2023
Front Desk / Airbnb Guest Reception
Airbnb
07.2017 - 02.2018
Labor, Insurance, and Modern Accounting Applications in the Greek Labor Market by Hellenic Open University
06-2017
Computer Operation Certification by Unicert
01-2017
Web-marketing & Customers Management
Pierre Fabre Hellas
09.2014 - 02.2015
BBA - Business Administration And Management
University of West Attica
04.2001 -
High School Diploma -
2nd Vocational High School (EPAL) of Aigaleo
04.2001 -
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