Sofia Kiritsi
Sales Admin Specialist
Piraeus,A1
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
25
25
years of professional experience
2
2
Languages
Work History
Security Solution SMP Sales Supervisor
G4S Security SA
04.2019 - Current
- Managing the correspondence between the sales team and their clients
- Processing new sales leads
- Monitoring customer accounts
- Providing data and reports to help the sales team
- Keeping track of sales targets
- Answering phone calls
- Scheduling calendars
- Generate and process new sales leads as necessary
- Makes sure that sales persons are on track with sales goals
- Doing any necessary administrative work including filing reports or presenting sales team with necessary documents
- Developing and monitoring performance indicators.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Streamlined sales processes through the introduction of efficient systems and tools, optimizing resource allocation.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored daily sales performance and provided feedback to each team member.
Operations Supervisor CBM
CQS SA
01.2012 - 04.2019
- Manage a team of 55 people working on marketing campaigns on a monthly basis
- Encourage loyalty in existing customers / retention
- Saving customers to remain in the web and avoid disconnections
- Drive the acquisition of new customers
- Responsible for the selection, training and development, coaching/mentoring, engagement, retention and performance management of a high performing team to meet the current and evolving needs of the company
- Planning and leading comprehensive marketing strategies in support of business goals and objectives
- Analyze and reporting basic KPI's for the operation team (trend analysis, work load analysis, workforce analysis).
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Administrator
Action Marketing
02.2009 - 11.2011
- Effective and efficient day to day operations for the company
- Communications with candidates and interviewing
- Secretarial services
- Organizing arranging and coordinating meetings and scheduling travels
- Management of office equipment
- Maintaining a clean and enjoyable working environment
- Handling external and internal communication and management systems
- Sorting and distributing incoming and outcoming post.
B2B Sales Representative
Progressive Organization
05.2005 - 01.2009
- Responsible for maximizing customer base, secured new contracts and hit companies sales goals
- Sells services by establishing contact and developing relationships with prospects
- Consultative selling approach using various direct methods
- Prepare and provide reports by collecting, analyzing and summarizing information
- Promoted new products and added value services.
Sales Support
MIGATO
02.2005 - 05.2005
- Responsible for handling orders from the retail shops
- Communicate with Migato Shops
- Organizing coordinating and scheduling the direct sales appointments.
Accountant Assistant
Art Systems
03.2000 - 04.2005
- Processing transactions
- Fielding communications with clients and vendors via phone and mail
- Data entry - Billing
- Payroll
- Filing - answering phones, processing the mail.
Sales person
LUI COLONA
03.1999 - 02.2000
- Retail Sales
- Customer Service.
Education
Diploma - Marketing and Sales
AKMH College
Diploma - Business Administration
College of Metamorfosi
General Certificate Of Secondary Education - Economics
Polukladiko
Skills
Written Communication
Customer Retention
Active Listening
Systems and software expertise
Teamwork and Collaboration
Meeting quotas
Strategic Planning
Team building
Sales pipeline development
Staff Training
Professionalism
Business Administration
Sales Reporting
Pipeline Management
Task Prioritization
Sales Metrics Monitoring
Sales Coaching
Sales Support
Delegation skills
Effective Communication
Public Speaking
Additional Knowledge
- PC Literacy: Google Drive, All google apps (calendar, sheet, doc, etc)
- MS Windows, MS Office (MS Word, MS Excel, MS Access, MS PowerPoint), Internet - Outlook Express
- SAP, Siebel, Genesys, Configuration, Synthesis, Entersoft ERP, Nice, Passport, CCPulse, Zoho CRM, AXAPTA ERP, Netvolution
Personal Key Competencies
- Friendly manners and confident appearance
- Sense of humour and self-reflection
- Creative problem solver
- Quick comprehension and grasping of complex issues
- With an appeal to technology and computer programs
- Flexibility and creativity
- Self motivated
- Open-mindedness and sociability
- Energetic and determined nature
- High empathy
Introduction
I am a person always with a positive attitude, pleasant personality, talented, communicative, with good work ethics, with a proven record of accomplishment in planning and leading comprehensive marketing strategies in support of business goals and objectives. Right now I am looking for a suitable position with a company that is committed to attracting the best candidates and then retraining and maximizing their performance
Timeline
Security Solution SMP Sales Supervisor
G4S Security SA
04.2019 - Current
Operations Supervisor CBM
CQS SA
01.2012 - 04.2019
Administrator
Action Marketing
02.2009 - 11.2011
B2B Sales Representative
Progressive Organization
05.2005 - 01.2009
Sales Support
MIGATO
02.2005 - 05.2005
Accountant Assistant
Art Systems
03.2000 - 04.2005
Sales person
LUI COLONA
03.1999 - 02.2000
Diploma - Marketing and Sales
AKMH College
Diploma - Business Administration
College of Metamorfosi
General Certificate Of Secondary Education - Economics
Polukladiko