Sofia Koutsovasili
Thessaloniki
Overview
10
10
years of professional experience
Work History
Customer Service Advisor
DHL Express
05.2021 - Current
- Providing introductory information to customers
- Ensuring that customers are satisfied with services
- Determining the quickest,most effective ways to answer a client's questions
- Escalating queries and concerns
- Collaborating with other departments to find appropriate solutions
Retail Sales Advisor
Attica-The Department Store
06.2019 - 02.2021
- Arranging merchandise on shelves according to popularity and other criteria
- Approaching customers and offering them advice on products
- Providing information and other services such as handling returns
- Operating cash registers and closing daily revenues
Customer Service Representative & Barista
Today Stores
12.2018 - 06.2019
Customer Service Representative
Cyprus Casinos
09.2018 - 12.2018
Customer Service Representative & Barista
Today Stores
07.2017 - 09.2018
- Handling cash transactions accurately and efficiently
- Operating cash registers and other store equipment
- Processing customer orders
Retail Sales Advisor
VICKO
09.2016 - 07.2017
- Creating customers and offering assistance
- Recommending products or merchandise to help customers
- Informing customers about sales, promotions etc
- Taking payments for purchases
Store Manager
Emmanouil Mpezes
07.2013 - 05.2016
- Ensuring high levels of customer satisfaction through sales service
- Training new staff
- Overseeing pricing and stock control
- Ensuring compliance with health and safety legislation
Education
E-Learning - Special Education, Therapeutics, Counseling
National And Kapodistrian University Of Athens
01.2022
Bachelor of Arts - Philosophy And Education
Aristotle University of Thessaloniki
04.2018
Skills
- MS Office
- ERP (custom)
- ATS (custom)
Languages
Greek
Native language
English
Advanced
C1
Timeline
Customer Service Advisor
DHL Express
05.2021 - Current
Retail Sales Advisor
Attica-The Department Store
06.2019 - 02.2021
Customer Service Representative & Barista
Today Stores
12.2018 - 06.2019
Customer Service Representative
Cyprus Casinos
09.2018 - 12.2018
Customer Service Representative & Barista
Today Stores
07.2017 - 09.2018
Retail Sales Advisor
VICKO
09.2016 - 07.2017
Store Manager
Emmanouil Mpezes
07.2013 - 05.2016
E-Learning - Special Education, Therapeutics, Counseling
National And Kapodistrian University Of Athens
Bachelor of Arts - Philosophy And Education
Aristotle University of Thessaloniki