SOFIA LAMPEA
XANTHI
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Waitress
MITSIS RINELA BEACH RESORT & SPA
04.2023 - 08.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Greeted new customers, discussed specials, and took drink orders.
WAITRESS, BARWOMAN
HOTE Z PALACE AND CONGRESS CENTER
08.2021 - 11.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
High School Diploma -
MUSIC HIGH SCHOOL
XANTHI06.2019
Skills
- Front of House Display Creation
- Transactions and Cash Handling
- Hospitality Service Expertise
- Table Bussing
- Recommend Menu Items
- Greeting and Escorting Guests
- Food Running
Languages
Greek
Native language
English
Proficient
C2
Timeline
Waitress
MITSIS RINELA BEACH RESORT & SPA
04.2023 - 08.2023
WAITRESS, BARWOMAN
HOTE Z PALACE AND CONGRESS CENTER
08.2021 - 11.2022
High School Diploma -
MUSIC HIGH SCHOOL
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