Sofia Mathioudaki
Heraklion
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Waitress
Royal & Imperial Belvedere Hotels
05.2023 - 11.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Greeted new customers, discussed specials, and took drink orders.
Education
High School Diploma -
1ο Επαλ Ηρακλειου Κρητης
Heraklion, Greece05.2023
Skills
- Customer Service
- Menu Recommendations
- Order Accuracy
- Food Inspection
- Accurate Money Handling
- Team Collaboration
- Complaint Resolution
- Wine Knowledge
- Table Setting Knowledge
- Wine Service
- Performance Improvement
Languages
Greek
Native language
English
Advanced
C1
Romanian
Beginner
A1
Timeline
Waitress
Royal & Imperial Belvedere Hotels
05.2023 - 11.2023
High School Diploma -
1ο Επαλ Ηρακλειου Κρητης
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