Sofia Papandreou

• Managing a diverse portfolio of accounts
• Building strong relationships to increase high client retention rate
• Providing exceptional customer service and effective problem resolution, ensuring timely communication
• Expanding client base through upselling and cross-selling
initiatives to increase revenue
• Negotiating contract terms prices, terms of sales and service agreements with clients, securing favorable agreements for both parties.
• Keeping detailed records of daily activities through online
customer database.
• Establishing clear communication channels between clients and internal teams, ensuring seamless project execution.
• Participating in meetings and collaborating with managers to provide customers' feedback by adjusting strategies aligned with the client objectives.
• Assisting in the development of training materials for new hires, ensuring smooth onboarding process to the sales team

• Consulting customers and offering assistance with accurate product and service information with up-to-date knowledge of industry trends.
• Monitoring service after sale in response to unique customer needs, increasing overall satisfaction rates.
• Fielding customer complaints, resolving issues and reaching mutual conclusions.

• Facilitating learning of French and English language using variety of instructional methods, multimedia resources and technological tools.
• Determining learning needs and styles of students to target lesson plans.
• Designing interactive activities and developing worksheets, PowerPoint presentations and group activities from scratch.

• Stocking merchandise, clearly labeling items, pricing and arranging to maintain product availability and store appearance.
• Organizing in-store sales promotions and events to drive store traffic and increase sales volume.

• Engaged customers and complied with company script requirements to promote and increase product sales.
• Collaborating with store management to create eye-catching displays that attracted customer attention and promoted products effectively.