Sofia Samiotou
Athens,I
Summary
I am responsible , loyal and hard-working individual seeking a stewardess position on a motor yacht. I am open to continuous growth and learning. I have a strong background in customer service and housekeeping. I am highly organized and team-driven with strong costumer satisfaction focus. I am motivated to reach my full potential and advance my skills within the yachting industry.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Housekeeper
Oia Suites
03.2021 - 11.2023
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Public Market Bench
Freelancer-Owner
03.2013 - 03.2021
- Product promotion
- Advertising of daily goods
- Maintained inventory, archive files and sample files
Team Leader
Fintrust Pireus
12.2009 - 05.2012
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Suggestions and sales of new products
- Customer organization
- Evaluated staff performance and provided coaching to address inefficiencies.
Head Waitress
Skiniko Cafe
01.2003 - 11.2009
- Improved customer satisfaction by providing attentive and friendly service to patrons.
- Enhanced dining experience through expert menu knowledge and personalized recommendations.
- Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
- Managed waitstaff scheduling, ensuring proper coverage during peak hours for optimal service efficiency.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
Waitress-Barista
Aurora Cafe
09.2000 - 02.2003
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Education
Hairdresser And Cosmetology Degree -
Technical And Professional School
06.2008
Economic And Managment Degree -
Technical And Professional School
Athens 06.2001
Skills
- Supply Inventory Management
- Customer Service
- Laundry Management
- Guest Relations
- Teamwork
- Hospitality Background
- Fluent in English
- Customer-Oriented
- Organizational skills
Certification
- STCW 95
- Security Awareness(LSA&FFA)
- Certificate of Competency in English
Timeline
Housekeeper
Oia Suites
03.2021 - 11.2023
Public Market Bench
Freelancer-Owner
03.2013 - 03.2021
Team Leader
Fintrust Pireus
12.2009 - 05.2012
Head Waitress
Skiniko Cafe
01.2003 - 11.2009
Waitress-Barista
Aurora Cafe
09.2000 - 02.2003
Hairdresser And Cosmetology Degree -
Technical And Professional School
Economic And Managment Degree -
Technical And Professional School
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