Sofia Spanou

Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.

Maintained employee experience, morale and job satisfaction with positive reinforcement and on-the-job coaching.

Developed and maintained client rapport and client satisfaction as measured by end-user satisfaction, client surveys and client feedback.

Facilitated communication between clients and internal teams, ensuring all parties were aligned on project goals and expectations throughout the process.

Improved operational efficiency by automating manual processes, saving time and streamlining workflows within the department.

Interacted well with customers to build connections and nurture relationships.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Assisted in recruiting, hiring and training of team members.

Reported issues to higher management with great detail.

Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Trained junior account associates in best practices and industry standards, fostering a high-performing team culture.

Managed a diverse portfolio of accounts, demonstrating adaptability across various industries and client needs.

Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.

Strengthened relationships with key clients, leading to increased repeat business.

Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.

Collaborated with sales teams to identify new opportunities, driving revenue growth.

Optimized internal communication between departments to address client inquiries efficiently and accurately.

Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.

Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.

• Organized data into multiple spreadsheets to streamline data.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
• Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
• Used accounting software to prepare weekly and monthly financial reports.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Communicated regularly with customers regarding account questions and issues.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Coordinated office supply ordering to avail materials for streamlined operations.
• Maintained accurate and complete documentation to facilitate accounting and filing functions.
• Coordinated with external auditors to resolve discrepancies.

• Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
• Created financial reports by analyzing, collecting and summarizing account trends and information.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Used Excel, Soft1 and Κεφάλαιο databases to total, debit and credit accounts.
• Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
• Developed and maintained positive relationships with clients to maximize collections.

• Tracked approved and unapproved invoicing to produce critical month-end metrics.
• Monitored outstanding invoices and performed collections duties.
• Executed billing tasks and recorded information in company databases.
• Updated and maintained customer shipping information for on-time and accurate product delivery and invoice payment.
• Managed cash sales and monthly balance sheet reconciliation to identify unusual transactions, spot inefficiencies and rectify errors.
• Developed and implemented billing procedures to enforce compliance with company policies.
• Processed customer refunds and adjustments according to company policies.
• Maintained detailed records of customer payments and billing adjustments.
• Generated daily, weekly and monthly reports for billing department.
• Interacted with customers to resolve billing disputes and respond to inquiries.
• Entered and maintained billing information in company internal databases for accessibility.
• Completed and processed purchase orders and customer invoices each quarter.