Sofia Vasileiadou

• Managed high levels of call flow and responded to technical support needs.
• Diagnosed and troubleshot hardware, software and network issues.
• Configured hardware, devices, and software to set up work stations for employees.
• Installed, configured and maintained computer systems and network connections.
• Tested new software and hardware prior to deployment.
• Created user accounts and assigned permissions.
• Helped streamline repair processes and update procedures for support action consistency.

• I taught high school graduates theory of Databases, MySQL 5.3, Java 6.0, HTML, XML and PHP.
• Participated in ongoing professional development opportunities to stay current with industry trends, emerging technologies, and innovative teaching methods.
• Provided individualized support for struggling learners through targeted interventions and additional resources tailored to their needs.

• Ιnstallation, configuration and training of civil servants in the Co-Operation s.a. program. I supported and trained adults on protocol programs, municipal census and financial management of municipalities.
• Conducted training sessions for new IT staff, boosting team proficiency in various software applications.
• Contributed to the successful launch of several new software products by providing crucial testing feedback during development stages.
• Provided exceptional customer service by effectively communicating complex technical concepts to non-technical users.

I was helping in the Database, network and Java Labs. I repare computers in this Labs too. When was need.