Track and Field Athlete
Sophia Kleida
Personal Trainer
Athens
Summary
Dedicated and reliable professional with extensive experience in coaching and hospitality, known for a strong work ethic and the ability to thrive in fast-paced environments. Skilled in managing teams, resolving guests and employees complaints effectively, fulfilling guest requests with precision and professionalism and fostering personal growth and delivering exceptional experiences through outstanding communication, adaptability and leadership.
Overview
6
6
years of professional experience
1
1
Language
Work History
Coach
Trainer
01.2023 - Current
- Strength and endurance training 1v1 and small groups (cross training)
- Team manager of the evening shift and responsible for the monthly subscription payments.
- Customized programs for clients and specialized in weights for bodybuilding and conditioning.
Administrative Assistant
HNFC (Hellenic Network of Fitness and Health Certifications)
05.2024 - 10.2024
- Delivered excellent customer service through prompt responses to client inquiries and concerns.
- Delivered educational related videos on time by efficiently managing post-production tasks such as color grading and sound mixing.
- Reviewed and translated articles from English to Greek and English, spot and corrected errors in punctuation, grammar and translation for the optimal final result for HNFC's blog.
Hostess
Kalua Athens Terrace in Nyx Esperia 5 Star Hotel
10.2023 - 02.2024
- Checking the room numbers of customers already checked in in the hotel and seating them in the restaurant area
- Kept constant and efficient dining flow.
Head Hostess
Kalua Beach Bar-Restaurant
05.2023 - 09.2023
- Assisted managers with quickly resolving service-and food-related issues.
- Took reservations by phone, answered customer questions & informed of wait times and availability.
- Greeted customers warmly upon arrival & provided friendly and warm presence throughout dining experience.
Hostess
Wake Bar
07.2023 - 07.2023
- Welcomed & accommodated customers.
- Maintained good working environment.
Hostess
Ermou 18 Beyond the Horizon
01.2022 - 03.2023
- Watched dining area to evaluate and calculate accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction & workforce effectiveness.
Head Hostess
Kalua Beach Bar-Restaurant
06.2021 - 08.2021
- Quickly and effectively resolved guests complaints and answered their questions for availability or payment related issues to maintain high quality experience.
- Assisted FOH & BOH staff to drive smooth service execution & maximize guest satisfaction.
Beach Waitress
Solymar Mykonos
06.2020 - 08.2020
- Used cash registers and credit card machines for payments.
- Remained calm and poised when dealing with difficulties during busy shifts daily.
- Quickly reset and cleaned up tables after customers checked out to enable turnaround and guest flow.
Hostess and Waitress
CityZen
01.2019 - 06.2020
- Maintained customer satisfaction by clarifying questions about orders.
- Collaborated with kitchen staff to correctly update customers on available dishes and accurate wait times.
Education
CPT Level 1 - Physical Education And Coaching
Hnfc
AthensBSC In Marketing - Marketing Management
Deree American College of Greece
Agia Paraskevi, Athens08.2018
Degree As Nursing Assistant - Nursing Practice
1st EPAL Almirou - Volos
Almiros, Greece09.2015
Skills
Ability to Multitask
Managing team
Adaptability
Fast Learner
Communicative
Excellent Customer Service
Positive Attitude
Strong Work Ethic
Reliable
Interests
Chess Player
Wight Lifting
Hiking and Nature Lover
Timeline
Administrative Assistant
HNFC (Hellenic Network of Fitness and Health Certifications)
05.2024 - 10.2024
Hostess
Kalua Athens Terrace in Nyx Esperia 5 Star Hotel
10.2023 - 02.2024
Hostess
Wake Bar
07.2023 - 07.2023
Head Hostess
Kalua Beach Bar-Restaurant
05.2023 - 09.2023
Coach
Trainer
01.2023 - Current
Hostess
Ermou 18 Beyond the Horizon
01.2022 - 03.2023
Head Hostess
Kalua Beach Bar-Restaurant
06.2021 - 08.2021
Beach Waitress
Solymar Mykonos
06.2020 - 08.2020
Hostess and Waitress
CityZen
01.2019 - 06.2020
CPT Level 1 - Physical Education And Coaching
Hnfc
BSC In Marketing - Marketing Management
Deree American College of Greece
Degree As Nursing Assistant - Nursing Practice
1st EPAL Almirou - Volos
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