MSoffice
Hi, I’m
Sophia Tsoukli
SHRM-CP Executive
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across hospitality company environments.
Overview
20
years of professional experience
5
Certificates
4
Languages
Work History
Ionian Blue Hotel Lefkada
Head of Human Resources
04.2005 - Current
Job overview
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Liaised between multiple business divisions to improve communications.
IEK LEFKADA Lefkada
Adult Education Instructor in Tourism Studies
02.2019 - 06.2019
Job overview
- Managed small and large groups of students for classroom and off-site instruction.
- Developed detailed daily lesson plans for activities.
IEK DELTAIoannina
Adult Education Instructor in Tourism Studies
10.2015 - 05.2016
Job overview
- Facilitated traditional, online and hands-on training for over 50 students to promote effective, tailored learning.
- Created curriculum and planned course content and methods of instruction.
- Recommended curriculum choices and created lesson plans to maximize effectiveness of instruction.
- Handled admissions and attendance reports for students in professional education course.
- Used positive reinforcement and provided clear feedback to help students succeed.
All Seasons Travel Agency Nydri, Lefkada
Assistant Accountant
06.2004 - 11.2004
Job overview
- Reconciled company accounts for credit cards, employee expenses, and commissions.
- Reviewed general ledger entries and assessed accuracy.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Evaluated and improved financial records to make important business decisions.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Processed payroll by validating work hours and attendance of employees.
Eurognosi Chain Of Foreign Languages Lefkada
English Instructor, Academic Tutor
10.2003 - 05.2004
Job overview
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Created special handouts, study guides, and enrichment materials to boost student knowledge.
- Assigned books and other materials to improve reading comprehension.
Education
University of NorthamptonUK
Master of Science from Human Resources Management
03.2022 - 10.2023
University of Wales Bangor
MBA from Banking And Finance
09.1999 - 07.2001
American College of Thessaloniki, ACTThessaloniki, Greece
Bachelor of Science from European Business Studies
09.1995 - 06.1999
Skills
Delegation
Employee scheduling
Critical Thinking
Interpersonal Communication
Problem-Solving
Dependable and Responsible
Recruitment
Labor negotiations
Payroll coordination
Teambuilding
Software
Premium HRM
Pylon Hospitality
Kefalaio
Certification
Adult Education Instructor (EOPEP)
Timeline
University of Northampton
Master of Science from Human Resources Management
03.2022 - 10.2023
Adult Education Instructor in Tourism Studies
IEK LEFKADA
02.2019 - 06.2019
Adult Education Instructor in Tourism Studies
IEK DELTA
10.2015 - 05.2016
Head of Human Resources
Ionian Blue Hotel
04.2005 - Current
Assistant Accountant
All Seasons Travel Agency
06.2004 - 11.2004
English Instructor, Academic Tutor
Eurognosi Chain Of Foreign Languages
10.2003 - 05.2004
University of Wales
MBA from Banking And Finance
09.1999 - 07.2001
American College of Thessaloniki, ACT
Bachelor of Science from European Business Studies
09.1995 - 06.1999