MSoffice
Hi, I’m
Sophia Tsoukli
SHRM-CP Executive
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across hospitality company environments.
Overview
20
years of professional experience
5
Certificates
4
Languages
Work History
Ionian Blue Hotel Lefkada
Head of Human Resources
04.2005 - Current
Job overview
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Liaised between multiple business divisions to improve communications.
IEK LEFKADA Lefkada
Adult Education Instructor in Tourism Studies
02.2019 - 06.2019
Job overview
- Managed small and large groups of students for classroom and off-site instruction.
- Developed detailed daily lesson plans for activities.
IEK DELTAIoannina
Adult Education Instructor in Tourism Studies
10.2015 - 05.2016
Job overview
- Facilitated traditional, online and hands-on training for over 50 students to promote effective, tailored learning.
- Created curriculum and planned course content and methods of instruction.
- Recommended curriculum choices and created lesson plans to maximize effectiveness of instruction.
- Handled admissions and attendance reports for students in professional education course.
- Used positive reinforcement and provided clear feedback to help students succeed.
All Seasons Travel Agency Nydri, Lefkada
Assistant Accountant
06.2004 - 11.2004
Job overview
- Reconciled company accounts for credit cards, employee expenses, and commissions.
- Reviewed general ledger entries and assessed accuracy.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Evaluated and improved financial records to make important business decisions.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Processed payroll by validating work hours and attendance of employees.
Eurognosi Chain Of Foreign Languages Lefkada
English Instructor, Academic Tutor
10.2003 - 05.2004
Job overview
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Created special handouts, study guides, and enrichment materials to boost student knowledge.
- Assigned books and other materials to improve reading comprehension.
Education
University of NorthamptonUK
Master of Science from Human Resources Management
03.2022 - 2023.10
University of Wales Bangor
MBA from Banking And Finance
09.1999 - 2001.07
American College of Thessaloniki, ACTThessaloniki, Greece
Bachelor of Science from European Business Studies
09.1995 - 1999.06
Skills
Delegation
Software
Premium HRM
Pylon Hospitality
Kefalaio
Certification
Adult Education Instructor (EOPEP)
Timeline
University of Northampton
Master of Science from Human Resources Management
03.2022 - 2023.10
Adult Education Instructor in Tourism Studies
IEK LEFKADA
02.2019 - 06.2019
Adult Education Instructor in Tourism Studies
IEK DELTA
10.2015 - 05.2016
Head of Human Resources
Ionian Blue Hotel
04.2005 - Current
Assistant Accountant
All Seasons Travel Agency
06.2004 - 11.2004
English Instructor, Academic Tutor
Eurognosi Chain Of Foreign Languages
10.2003 - 05.2004
University of Wales
MBA from Banking And Finance
09.1999 - 2001.07
American College of Thessaloniki, ACT
Bachelor of Science from European Business Studies
09.1995 - 1999.06
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