Sotia Kourkoumeli
Hospitality Service
Summary
Strongly motivated with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Hospitality specialist with experience in a variety of different restaurant, café and bar environments.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Waitress
King's Theater Wine Bar (Little Kook)
11.2023 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Streamlined order processing for increased efficiency through clear communication with bar - buffet and kitchen staff.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Gelato Server - Barista
Le Greche
02.2023 - 10.2023
- Established a rapport with regular customers, fostering a sense of community and loyalty to the establishment.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
- Prepared gelato and coffee orders quickly while adhering to proper food safety guidelines.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
Assistant Maitre D'
Privilege Penthouse Athens
10.2022 - 02.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Utilized social media platforms effectively for promotional purposes, creating a strong online presence that attracted new customers and increased brand awareness.
Education
Certificate - English Language
IGCSE And IELTS
Nicosia, CyprusDiploma - Music Performance
Philippos Nakas Conservatory
Athens, Greece06.2025
Educational Course - Business Management
Global College
Nicosia, Cyprus06.2022
High School Diploma -
Lyceum Makariou III
Larnaca, Cyprus06.2015
Skills
Hospitality service expertise
Food safety understanding
Complaint resolution
Team Leadership
Time Management
Upselling techniques
Timeline
Waitress
King's Theater Wine Bar (Little Kook)
11.2023 - Current
Gelato Server - Barista
Le Greche
02.2023 - 10.2023
Assistant Maitre D'
Privilege Penthouse Athens
10.2022 - 02.2023
Certificate - English Language
IGCSE And IELTS
Diploma - Music Performance
Philippos Nakas Conservatory
Educational Course - Business Management
Global College
High School Diploma -
Lyceum Makariou III