Sotiria Skourta
Athens
Summary
Detail oriented and dependable.
I like learning new things and skills.
Willing to take on new responsibilities.
I find happiness in organizing things :)
Overview
15
15
years of professional experience
Work History
Wholesale Billing Coordinator
OTE Group Of Companies (HTO)
05.2018 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Assisted in the preparation of annual budgets by providing detailed analysis of historical revenue data and projecting future trends.
- Entered details into accounts and tracked payments.
- Organized accounts for financial audits and supported audit process.
- Updated documentation, reports, and spreadsheets with financial information.
- Created improved filing system to maintain secure client data.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Sales and Service Providers Division (Wholesale)
OTE Group Of Companies (HTO)
09.2017 - 05.2018
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
- Monitored sales pipeline closely to identify any bottlenecks or obstacles hindering progress towards reaching quarterly targets.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Developed and updated databases to handle customer data.
Sales Representative Retail / Customer Service
OTE Group Of Companies (HTO)
05.2015 - 09.2017
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Collaborated with cross-functional teams to identify and address customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
Flight Attendant
Aegean Airlines
05.2011 - 09.2013
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
Telephone Operator/Surney/Opinion Poll
MRB Hellas
10.2009 - 12.2009
- Maintained accurate records of calls placed and received.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Gathered customer information and promptly input data into computer system.
- Collected personal information from customers to accurately document requests.
Education
MASTER'S DEGREE IN THEOLOGICAL STUDIES - Theology
ETHNIKON KAI KAPODISTRIAKON PANEPISTIMION ATHINON
Athens, GreeceSkills
- MOTIVATED
- EFFICIENT
- TEAMWORKER
- Accuracy and Precision
- DATA ENTRY
- SALES
- CUSTOMER SERVICE
- MICROSOFT EXCELL
- WORD
- POWERPOINT
- OUTLOOK
- Invoice Processing
- Deadline-oriented
- File Management
- Data entry proficiency
Languages
ENGLISH
Proficient
C2
FRENCH
Beginner
A1
Timeline
Wholesale Billing Coordinator
OTE Group Of Companies (HTO)
05.2018 - Current
Sales and Service Providers Division (Wholesale)
OTE Group Of Companies (HTO)
09.2017 - 05.2018
Sales Representative Retail / Customer Service
OTE Group Of Companies (HTO)
05.2015 - 09.2017
Flight Attendant
Aegean Airlines
05.2011 - 09.2013
Telephone Operator/Surney/Opinion Poll
MRB Hellas
10.2009 - 12.2009
MASTER'S DEGREE IN THEOLOGICAL STUDIES - Theology
ETHNIKON KAI KAPODISTRIAKON PANEPISTIMION ATHINON
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