Spiros Papakastrisios
Chania
Summary
Seasoned professional and former Greek Navy SEAL with a profound passion for diving. Bringing over 40 years of expertise in Freediving and commercial diving since 1984.
As the proud owner of a successful scuba diving center in Chania, Crete, since 1993, I blend my passion for diving, with professionalism, showcasing strong leadership and commitment to excellence, delivering outstanding underwater experiences.
Overview
31
31
years of professional experience
Work History
Dive Center Manager
Blue Adventures Diving Ltd.
01.1993 - Current
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Directed daily operations for diving and snorkeling tours.
- Evaluated and enhanced all related dive programs and tours to strengthen operations.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Skills
- Operations Oversight
- Staff Leadership
- Facility Maintenance
- Financial Reporting
- Regulatory Standards
- Sales Proficiency
- Operations Management
- Compliance Monitoring
- Business Development
- Staff Hiring
- Team Supervision
- Staffing
- Process Improvement
- Sales Expertise
- Policy Implementation
- Inventory Control
- Problem Solving
- Training Coordination
- Customer Service
- Decision Making
- Quality Assurance
- Facility Management
- Project Management
- Boat Handling
- Equipment maintenance
Languages
Greek
Native language
English
Intermediate
B1
Timeline
Dive Center Manager
Blue Adventures Diving Ltd.
01.1993 - Current
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