Spyros Tzourounis
Entry-Level Business & Technology Associate
Summary
Motivated professional with a strong foundation in business information systems and education in business analytics. Experienced in customer service roles, demonstrating solid communication and problem-solving skills. Committed to continuous learning and collaboration, eager to contribute positively to team objectives and organizational success.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Support Agent – Piraeus Bank Project
Mellon Direct Solutions
04.2025 - Current
- Provided first-level support for Piraeus Bank's e-Banking platform using ICE2, COMAS, and Work Admin Tool, along with CRM systems, and secure authentication modules.
- Assisted retail and business customers with account access, online transactions, and navigation issues via inbound calls, emails, and chat.
- Verified user identities, reset credentials, and unlocked accounts in compliance with GDPR, and bank security protocols.
- Investigated and escalated suspected fraud or phishing incidents using fraud detection tools.
- Collaborated with IT and fraud teams to resolve technical issues, and maintain platform reliability.
- Educated customers on secure online banking practices, and promoted the adoption of digital services.
Intern – Customer Service & Data Entry
National Bank of Greece
10.2019 - 05.2020
- Operated National Bank's core banking system to assist customers in opening new accounts, issuing debit cards, and activating e-banking services.
- Processed and entered customer tax clearance certificates and other financial documents with accuracy, ensuring compliance with legal and regulatory requirements.
- Contributed to the digital transformation of banking operations by digitizing and archiving customer records.
- Collaborated with branch staff to ensure efficient daily operations, and high customer satisfaction.
Seasonal Hospitality & Operations Support
GRECOTEL HOTELS & RESORTS,IOS PALACE HOTEL,AURORA LUXURY HOTEL
03.2022 - 10.2024
- Assisted the Food and Beverage manager in coordinating inventory and procurement activities during the summer seasons.
- Supervised shift staff to ensure smooth daily operations and adherence to hotel standards.
- Managed invoice verification, order placements, and inventory shortage tracking using accounting and inventory management software, such as SoftOne.
- Communicated effectively with suppliers to resolve discrepancies, and ensure timely deliveries.
- Conducted monthly financial reconciliations related to inventory revenues and expenses.
- Position held exclusively during the summer months; not a year-round role.
Education
Master of Science - Business Information Systems And Analytics
University of Northampton (Epsillon College)
Greece 04.2001 -
Bachelor - Management Science And Technology
University of Patras
Patras 04.2001 -
Certificate - Business Intelligence
Workearly
Greece 04.2001 -
Certificate - European Computer Driving License (ECDL)
University of Patras
04.2001 -
Skills
Python (entry-level programming with coursework and basic projects)
Data Analysis (foundational knowledge with Excel and pivot tables)
Business Intelligence (Power BI, Tableau - introductory experience)
SQL (basic understanding)
CRM tools
Unit Testing (basic exposure)
ERP Systems (SoftOne - introductory knowledge)
Microsoft Office Suite (Excel, Word, PowerPoint - ECDL certified)
Communication Skills (effective team collaboration and coordination)
Timeline
Customer Support Agent – Piraeus Bank Project
Mellon Direct Solutions
04.2025 - Current
Seasonal Hospitality & Operations Support
GRECOTEL HOTELS & RESORTS,IOS PALACE HOTEL,AURORA LUXURY HOTEL
03.2022 - 10.2024
Intern – Customer Service & Data Entry
National Bank of Greece
10.2019 - 05.2020
Master of Science - Business Information Systems And Analytics
University of Northampton (Epsillon College)
04.2001 -
Bachelor - Management Science And Technology
University of Patras
04.2001 -
Certificate - Business Intelligence
Workearly
04.2001 -
Certificate - European Computer Driving License (ECDL)
University of Patras
04.2001 -
Languages
English
Full Professional
Greek
Native or Bilingual