Stamatia Paparoupa
Economist - Political Scientist
Athens
Summary
Private employee and researcher.
A high achiever, team spirit, demonstrating drive, enthusiasm and initiative, with the ability to work excellently under pressure, consistently delivering quickly and accurately and able to prioritize to ensure deadlines are met whilst maintaining a high level of analysis and insight.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Digital Agent
Alpha Bank
11.2023 - Current
- A member of a team fully familiar with the digital environment, helps customers who come to the Bank's branches to benefit from digital services in the best possible way for their daily banking needs
- Conduct transactions through banking machines and resolve customer requests.
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues
- Analyzed client portfolios to identify potential gaps in coverage, offering suitable recommendations based on individual needs
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy
Business Digital - Customer Experience Hub (CXHub)
National bank of Greece
04.2022 - 03.2023
- Manage cardholders' requests/resolve problems (phishing, handling complaints and resolving customer transactions issues, communicating with cardholders on various issues)
- Daily communication with Bank's Branches to process requests from cardholders
- Handling credit cards reports - Issuing refund policies upon requests.
- Managed high-volume calls while maintaining exceptional standards of professionalism and accuracy
- Developed strong relationships with clients, leading to increased loyalty and repeat business
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Tutor
Freelance
09.2019 - 06.2021
- Teaching English Language & Principles of Economic Theory- Freelancer
- Developed comprehensive lesson plans that incorporated multiple modes of instruction, ensuring a well-rounded educational experience for all learners
- Conducted regular evaluations of curriculum materials, making recommendations for updates or revisions as needed to maintain relevance in today''s rapidly changing world
PR-Economic Assistant
Atlantic Union SA
10.2016 - 10.2019
- Maintained up-to-date knowledge of relevant industry trends, ensuring the team''s work remained current and applicable
- Evaluated program effectiveness using quantitative analysis methods, leading to targeted improvements in service delivery
- Assisted researchers in analyzing economic data for more accurate forecasting and policy recommendations
PR-Accounting & Finance
Freelance
10.2012 - 10.2016
- Enhanced financial reporting accuracy by streamlining accounting processes and implementing improved internal controls
- Facilitated effective communication between finance department members through regular meetings sharing insights regarding projects progress
Public event's presentation
Municipality of Athens
07.2008 - 09.2011
- Contributed creative ideas in brainstorming sessions for innovative PR initiatives that resonated with target audiences
- Maintained up-to-date media contact lists, enabling efficient communication with relevant outlets when promoting events or news stories related to the organization's mission
- Improved social media presence during events through live-tweeting, posting updates, and sharing photos
Phone Banking - Direct transactions Services
Open24 EFG Eurobank
01.2008 - 05.2008
- Maintained strict adherence to confidentiality policies, ensuring the protection of sensitive client information at all times
- Mitigated potential security risks by verifying client identities before discussing sensitive account information over the phone
Practice in the Information Centre & Customer Service
Hellenic Post Office
05.2004 - 12.2005
- Delivered personalized recommendations based on individual customer needs, driving sales growth
Education
Associate of Arts - XSeries in The Civil War And Reconstruction
Columbia University
New York 03.2024 - Current
Master of Arts - Political Sience And Sociology
School of Economics And Political Science - Public Administration Section, National And Kapodistrian University of Athens
Athens 05.2022 -
Bachelor of Science - Accounting And Finance
Bachelor Degree in Accounting And Finance, Athens University of Economics And Business
Athens, Greece 05.2011 - 05.2015
Skills
Research experience in Economics , Political Science and Sociology
Computer - MS Office (ECDL)
Social media networks
CRM
Lead prospecting
Event Promotion
Performer Promotion
Schedule Management
Personal Information
- Place of Birth: Athens
- Place of Birth: Greece
- Gender: Female
- Nationality: Greek
References
- Kanakis Leledakis , Assistant Professor, UNIVERSITY OF ATHENS School of Law, Economics and Political Sciences
Faculty of Political Sciences and Public Administration, kanakis.leledakis@gmail.com - Kavousσanos Emmanouil, Professor Director, Athens University of Economics and Business, Athens, mkavus@aueb.gr
- Bacharopoulos Eleftherios, BOD member, Atlantic Union SA, Athens, e.bacharopoulos@atlantiki.gr
- Fasaki Evgenia, Manager, Atlantic Union SA, Athens, e.fasaki@atlantiki.gr
Driver License
Yes
Training
- April 2005, Centre of Public & International Relations of Greece: 9o Forum of Public Relations & Communication, Hotel King George
- December 2006, Conference at the University of Piraeus on Corporate Administration & International Company
- May 2009 Business Consulting-Subsidized Program M.E.O.
- HASP - Honor Ambassadors against Shame Practices - Four Elements - Supported by the Daphne Program of the European Union March 2018
- Certificate - American Studies Seminar - The use of Soft Power and public Diplomacy in Diplomatic Relations and Foreign Policy -Institute of International Relations - April 2018
- Human Rights Training Seminar - Athens Bar Association (dsa) December 2018 - June 2019
- Conference - Western Balkans and Eastern Mediterranean: The role and challenges for Greece and the EU in a rapidly changing environment - Institute of International Relations -February 2019
- European Asylum and Refugee Law: Modern European Developments - Jean Monnet European Center of Excellence - National and Kapodistrian University of Athens - May 2019
- Regional Wars 1945 - 1991 - Institute of International Relations of Panteion University (I.D.I.S.) - January 2022
Timeline
Associate of Arts - XSeries in The Civil War And Reconstruction
Columbia University
03.2024 - Current
Digital Agent
Alpha Bank
11.2023 - Current
Master of Arts - Political Sience And Sociology
School of Economics And Political Science - Public Administration Section, National And Kapodistrian University of Athens
05.2022 -
Business Digital - Customer Experience Hub (CXHub)
National bank of Greece
04.2022 - 03.2023
Tutor
Freelance
09.2019 - 06.2021
PR-Economic Assistant
Atlantic Union SA
10.2016 - 10.2019
PR-Accounting & Finance
Freelance
10.2012 - 10.2016
Bachelor of Science - Accounting And Finance
Bachelor Degree in Accounting And Finance, Athens University of Economics And Business
05.2011 - 05.2015
Public event's presentation
Municipality of Athens
07.2008 - 09.2011
Phone Banking - Direct transactions Services
Open24 EFG Eurobank
01.2008 - 05.2008
Practice in the Information Centre & Customer Service
Hellenic Post Office
05.2004 - 12.2005