Stamatina Linardaki
Athens,Greece
Summary
Dedicated professional with a strong background in customer service, adept at leveraging exceptional communication skills and multi-tasking abilities to enhance client satisfaction. Proven expertise in problem solving, creativity, and teamwork, ensuring seamless operations and effective collaboration. Highly adaptable with excellent organisational skills, record-keeping expertise, and proficiency in email correspondence and payment processing. Committed to strategic planning and security awareness while efficiently managing appointment scheduling. Career goal: To further develop strategic planning capabilities within a dynamic team environment.
Friendly and professional individual with strong communication and organisational skills. Proficient in managing phone systems and handling customer enquiries, ensuring smooth daily operations. Committed to creating welcoming environment and enhancing visitor experiences.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Skylark, Aluma Hotels
Athens
07.2024 - 01.2025
- Greeting Guests: Welcome guests warmly and make them feel comfortable upon arrival
- Check-in/Check-out: Handle guest check-ins, payments, and provide information on hotel services
- Offered knowledgeable, friendly support to in-office guests.
- Monitored visitor access meticulously, enhancing security within premises.
- Provided accurate information about company services to clients, enhancing brand image.
- Guest Inquiries: Address guest questions and requests professionally, from directions to reservations
- Administrative Tasks: Manage calls, reservations, and coordinating with other sta, keeping records up-to-date
- Security & Safety: Ensure guest safety by monitoring access, handling keys, and knowing emergency protocols
Concierge
W Costa Navarino
Pylos Messinias
04.2024 - 07.2024
- Utilized knowledge of local services and activities to provide guests with helpful information
- Handled multiple tasks simultaneously while providing exceptional service
- Maintained a professional appearance and demeanor while performing duties
- Demonstrated excellent customer service skills and communication abilities while assisting guests with a variety of needs and requests
- Provided concierge services for the hotel's VIP guests, including special requests and accommodations
Front Desk Receptionist
Selina
04.2023 - 10.2023
- Greeting Guests: Warmly welcome and assist guests upon arrival
- Check-in/Check-out: Process guest check-ins, payments, and check-outs eciently
- Answering Phones: Handle incoming calls and direct them appropriately
- Managing Reservations: Book rooms, update reservations, and coordinate changes
- Handling Guest Inquiries: Address guest questions and fulfill requests promptly
- Administrative Tasks: Manage paperwork, emails, and keep records accurate
- Coordinating with Sta: Communicate guest needs to housekeeping, maintenance, or other departments
- Ensuring Security: Monitor guest access, manage key control, and follow safety protocols
Front Desk Agent
Plaza Resort
Anavyssos
04.2022 - 10.2022
- Welcoming Guests: Greet and check in guests, providing them with necessary information about their stay
- Managing Reservations: Process new bookings, modify existing reservations, and handle cancelations
- Handling Payments: Process guest payments, deposits, and refunds accurately
- Responding to Inquiries: Address guest questions, requests, and concerns professionally
- Coordinating Services: Communicate guest needs to other departments, like housekeeping or concierge
Education
High School
AthensSkills
- Customer Service
- Communication Skills
- Multi-tasking
- Problem Solving
- Creativity
- Teamwork
- Adaptability
- Organizational Skills
- Record-keeping expertise
- Email correspondence
- Payment Processing
- Security awareness
- Strategic planning
- Appointment scheduling
Languages
Greek
English
French
Personal Information
Date of birth: 07/26/02
Custom
- A passionate and energetic person who thrives on new experiences, whether exploring live music at concerts, delving into captivating books, or embarking on exciting adventures.
- Strongly committed to continuous learning and growth, with an enthusiasm for engaging with dynamic environments and diverse challenges.
Affiliations
- concerts, music, vacations, book
Timeline
Front Desk Receptionist
Skylark, Aluma Hotels
07.2024 - 01.2025
Concierge
W Costa Navarino
04.2024 - 07.2024
Front Desk Receptionist
Selina
04.2023 - 10.2023
Front Desk Agent
Plaza Resort
04.2022 - 10.2022
High School
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