Stamatina Linardaki

Receptionist – Sole Front Desk Operator.

Trusted to manage solo shifts with full responsibility for front desk operations and guest services.

• Independently managed solo front desk shifts
• Coordinated housekeeping schedules
• Handled linen inventory, stock control and invoicing
• Provided full concierge services
• Managed external reservations (OTA & partners)
• Arranged guest transfers
• Handled restaurant reservations and cruise bookings
• Acted as the sole point of contact for guests during shifts
• Ensured smooth daily operations without on-site supervision

• Greeting Guests: Welcome guests warmly and make them feel comfortable upon arrival
• Check-in/Check-out: Handle guest check-ins, payments, and provide information on hotel services
• Offered knowledgeable, friendly support to in-office guests.
• Monitored visitor access meticulously, enhancing security within premises.
• Provided accurate information about company services to clients, enhancing brand image.
• Guest Inquiries: Address guest questions and requests professionally, from directions to reservations
• Administrative Tasks: Manage calls, reservations, and coordinating with other sta, keeping records up-to-date
• Security & Safety: Ensure guest safety by monitoring access, handling keys, and knowing emergency protocols

• Utilized knowledge of local services and activities to provide guests with helpful information
• Handled multiple tasks simultaneously while providing exceptional service
• Maintained a professional appearance and demeanor while performing duties
• Demonstrated excellent customer service skills and communication abilities while assisting guests with a variety of needs and requests
• Provided concierge services for the hotel's VIP guests, including special requests and accommodations

• Greeting Guests: Warmly welcome and assist guests upon arrival
• Check-in/Check-out: Process guest check-ins, payments, and check-outs eciently
• Answering Phones: Handle incoming calls and direct them appropriately
• Managing Reservations: Book rooms, update reservations, and coordinate changes
• Handling Guest Inquiries: Address guest questions and fulfill requests promptly
• Administrative Tasks: Manage paperwork, emails, and keep records accurate
• Coordinating with Sta: Communicate guest needs to housekeeping, maintenance, or other departments
• Ensuring Security: Monitor guest access, manage key control, and follow safety protocols

• Welcoming Guests: Greet and check in guests, providing them with necessary information about their stay
• Managing Reservations: Process new bookings, modify existing reservations, and handle cancelations
• Handling Payments: Process guest payments, deposits, and refunds accurately
• Responding to Inquiries: Address guest questions, requests, and concerns professionally
• Coordinating Services: Communicate guest needs to other departments, like housekeeping or concierge