Stauroula - Nikoletta Fanou
Tourism Employee-Receptionist -Translator- Tour Guide
Paphos
Summary
Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Restaurant Hostess
Grecotel Corfu Imperial-Corfu
04.2016 - 08.2016
- Addressing the complaints
- Guest relation
- Responsibilities of decoration
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Receptionist Front Desk Agent
Sofitel Athens Airport Hotel
01.2017 - 04.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operation of several orders via telephone or via browsers
- Managing Reservations -Check in & out
- Using Opera
- Responded to inquiries from callers seeking information.
Office Tourism Assistant
Sunday Travel Athens
05.2017 - 09.2017
- Maintained an up-to-date database of area accommodations & attractions for efficient guest referrals. Reservations & Ferries services
- Enhanced visitor experiences by providing knowledgeable information on local attractions, activities, and events.
- THe using of Amadeus and ferries operations
Tourism Guide Tour Operator
Star Hellenic Athens
10.2017 - 02.2018
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests - Using Spanish & English languages
- Responsibilities regarding the programs of transferring through over the City of Athens - Port -Airport -Residents area.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
Roof Manager -Receptionist
Arvim Properties Athens Luxury Suites
04.2018 - 12.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- The using secretary booking attendant Expedia & system Protel
Executive Teacher of Spanish Language
Kallitheiko Athens
12.2019 - 05.2020
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Adults department preparations of all the categories competitions teaching and mentoring levels approved of Spanish Language.
English Translator
Smile TV Magazine TV
03.2021 - 08.2021
- Edited and proofread text to accurately reflect English language.
- Referred to reference materials such as dictionaries, lexicons and encyclopedias to verify translation accuracy.
- Collaborated with a team of translators to complete large-scale projects on schedule.
Teacher of Spanish Language Department of Adults
Androulakis ΣΙΑ Ο.Ε Athens
11.2021 - 06.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Receptionist
Fournia Beach Hotel Castle 's Kyllini
05.2023 - 09.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Secretarial Assistant Sales Manager
Ioannis E. Notaras Amaliada
09.2023 - 01.2024
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Demonstrated strong multitasking abilities while prioritizing tasks according to deadlines and importance levels.
- Managed appointment scheduling for multiple staff members, ensuring smooth daily operations.
Secretarial Assistant Remote Customer Service
Man Power Cosmote Evalue Patra
02.2024 - 11.2024
- Supported the onboarding process of new employees by providing training materials and guidance on company policies.
- Ensured smooth transitions during executive absences by managing delegated tasks efficiently and proactively addressing issues that arose during their absence.
- Handled sensitive information with discretion, maintaining strict confidentiality at all times.
Receptionist Assistant
Cap St Georges Hotel & Resort
11.2024 - 03.2026
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
Education
High School Diploma -
Ionian University Corfu
Corfu 04.2001 -
Master of Science - Tourism And Hotel Management
Executive Diploma Tourism & Hospitality
Mediterranean College Athens 04.2001 -
Skills
Guest relations management
Guest relations
Active learning
Greeting guests
Timeline
Receptionist Assistant
Cap St Georges Hotel & Resort
11.2024 - 03.2026
Secretarial Assistant Remote Customer Service
Man Power Cosmote Evalue Patra
02.2024 - 11.2024
Secretarial Assistant Sales Manager
Ioannis E. Notaras Amaliada
09.2023 - 01.2024
Receptionist
Fournia Beach Hotel Castle 's Kyllini
05.2023 - 09.2023
Teacher of Spanish Language Department of Adults
Androulakis ΣΙΑ Ο.Ε Athens
11.2021 - 06.2022
English Translator
Smile TV Magazine TV
03.2021 - 08.2021
Executive Teacher of Spanish Language
Kallitheiko Athens
12.2019 - 05.2020
Roof Manager -Receptionist
Arvim Properties Athens Luxury Suites
04.2018 - 12.2018
Tourism Guide Tour Operator
Star Hellenic Athens
10.2017 - 02.2018
Office Tourism Assistant
Sunday Travel Athens
05.2017 - 09.2017
Receptionist Front Desk Agent
Sofitel Athens Airport Hotel
01.2017 - 04.2017
Restaurant Hostess
Grecotel Corfu Imperial-Corfu
04.2016 - 08.2016
High School Diploma -
Ionian University Corfu
04.2001 -
Master of Science - Tourism And Hotel Management
Executive Diploma Tourism & Hospitality
04.2001 -
Skills - Informatics
- Unicert Primary (ECDL) - PowerPoint, Word & Excel, Access Data Base, Microsoft Outlook
- Δίκτυα προς χρήση - Opera, Amadeus, Theova , Protel (Reservations S.)
Personal Information
Date of Birth: 11/06/1993
Training
- Πρώτο Πανελλήνιο Συνέδριο Μεταφραστών, Αθήνα, 2017
- Sofitel, 2017
- Γευσιγνωσία Κρασιών Νεμέας, 2015
- Εισαγωγή στην Μικροοικονομία, 2015
- Πληροφορική και αρχειοθέτηση τεχνολογία και κόσμος, Κέρκυρα, 2015