Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Stavros Kouknakos

Stavros Kouknakos

Polichni

Summary

Dynamic customer support professional with a proven track record of efficiently resolving issues and significantly enhancing client satisfaction. Recognized for strong collaboration skills and the ability to thrive in team environments while adapting to evolving demands. Expertise in communication, problem-solving, and leveraging CRM software to drive impactful results. Committed to reliability and a results-driven approach, consistently ensuring that high standards are met and exceeded.

Overview

6
6
years of professional experience

Work History

Customer Support Specialist

TaskUs
02.2025 - Current


  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Assisted premium customer support queues while maintaining near perfect metrics , CSAT and constantly promoting new ideas based on customer feedback.

Barista/Salesman

YES! Stores
07.2023 - 02.2025
  • Extensive experience in customer service and sales.
  • Proven ability to work efficiently in a fast-paced environment.
  • Strong communication and interpersonal skills.
  • Experience with cash handling and POS systems.
  • Ability to multitask and prioritize tasks effectively.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Assistant Coach

Ethnikos Pulaias
08.2022 - 05.2023
  • Assisted in developing and implementing training programs for athletes of beginner levels.
  • Provided individual coaching to enhance players' skills, performance as well as introducing morals and character development for athletes of young age.
  • Collaborated with coaching staff to create a cohesive and supportive team environment.
  • Developed strong relationship with players to assist in reaching goals, build trust and rapport.

Renovation Worker

Family Business
01.2020 - 03.2021

Education

Sports Coaching

IEK AKMH
Thessaloniki
01.2023

Skills

  • Strong communication skills
  • Time management
  • Problem-solving abilities
  • Empathy
  • CRM software
  • Multitasking
  • Conflict resolution
  • Customer service orientation
  • Call center experience
  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)

LANGUAGES

Greek | Native
English | Advanced
Serbian | Elementary

Timeline

Customer Support Specialist

TaskUs
02.2025 - Current

Barista/Salesman

YES! Stores
07.2023 - 02.2025

Assistant Coach

Ethnikos Pulaias
08.2022 - 05.2023

Renovation Worker

Family Business
01.2020 - 03.2021

Sports Coaching

IEK AKMH

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Stavros Kouknakos