Stavrou Georgios
Quality Officer
Athens
Summary
Adept at improving operational compliance and leading continuous improvement initiatives. Highly proficient in Power BI, with expertise in data analysis and stakeholder engagement. Committed to ensuring alignment with safety and quality standards, while fostering strong client relationships and driving sustainability efforts across all operations.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
27
27
Certifications
Work History
Quality Environmental and Sustainability Officer
Goldair Handling S.A
05.2023 - Current
- Conduct audits and inspections at airports throughout Greece.
- Perform inspections of subcontractors to ensure compliance with safety and quality standards.
- Support the development and implementation of company policies and procedures across multiple international stations (Greece, Serbia, India, Bulgaria, Cyprus), including documentation such as GOUN, Work Instructions (WI), and Manuals.
- Analyze safety and quality data to identify trends and support continuous improvement initiatives.
- Manage the Read & Sign platform to ensure compliance with mandatory training and policy acknowledgements.
- Oversee tender processes for various airport partners, including FRA Airport, HASP Airports, and AIA Airport.
- Monitor and report on Key Performance Indicators (KPIs) to support operational performance and strategic decision-making.
- Coordinate and manage feedback questionnaires from stakeholders, including airlines, airports, HASP, Fraport, and AIA.
- Provide support in the preparation of Environmental, Social, and Governance (ESG) reports.
- Contribute to management reviews by providing data, insights, and updates on operational effectiveness and compliance.
Cargo Acceptance Officer
Goldair Handling S.A
06.2022 - 05.2023
- Accept and process shipments, including both general cargo and dangerous goods, in compliance with safety and regulatory requirements.
- Ensure all shipments are scanned and tracked at all relevant destination and transit points.
- Prepare documentation for international shipments to facilitate smooth customs clearance.
- Determine optimal shipping methods and routes for cargo based on cost, efficiency, and client requirements.
- Advise clients on payment options, cargo booking procedures, and general freight inquiries.
- Prepare all required documentation, including bills of lading and any additional shipping or regulatory forms.
- Record and maintain accurate data regarding cargo details such as size, weight, and dimensions.
- Assist in the tracking and resolution of lost, delayed, or missing shipments.
Logistics Coordinator
AXION COTTON S.A
06.2020 - 06.2022
- Handle billing processes and issue accurate invoices for logistics services.
- Plan and manage truck routing to ensure timely and cost-effective transportation.
- Coordinate and oversee import and export operations, ensuring compliance with customs and trade regulations.
- Support the daily operational planning of the logistics department under the supervision of the department head or supervisor.
E-Tickets Support Officer
Ministry of Culture and Sports
03.2019 - 03.2020
- Provide support for B2B (Business-to-Business) platforms, ensuring smooth operation and customer satisfaction.
- Handle B2C (Business-to-Consumer) platform inquiries, assisting end-users with product and service-related issues.
- Deliver high-quality customer service, resolving inquiries efficiently and maintaining strong client relationships.
- Support technical service operations, troubleshooting user issues and coordinating with technical teams.
- Manage and respond to customer requests through the ticketing system, ensuring timely and accurate resolution.
Office Administrator (Military Service)
791 Supply Battalion (Hellenic Army)
09.2016 - 06.2017
- Provide secretarial and administrative support, including document preparation, scheduling, and communication coordination.
- Organize and coordinate conferences and events, ensuring all logistics, materials, and communication are handled efficiently.
- Manage product orders and logistics for military services, ensuring timely delivery and compliance with relevant procedures and standards.
Business Support Officer (Intership)
HEDNO S.A
10.2017 - 04.2018
- Transportation Assistant: Supported logistics and transport operations, coordinated routes and schedules, and ensured timely delivery of goods and documents.
- Accountant Assistant: Assisted with accounting tasks including invoice preparation, data entry, document archiving, and communication with vendors and clients regarding financial matters.
- Administrative/Secretarial Support: Performed general administrative duties such as scheduling, document handling, office communication, and event coordination
Education
MBA - Digital Business
University of West Attica
Athens, Greece 01.2019 - 01.2023
BSc - Logistics Management
Agricultural University of Athens
Thivais, Greece 01.2012 - 01.2018
Skills
- Customer Relationship Management (CRM) systems
- SAP – Enterprise Resource Planning (ERP)
- SPSS – Statistical analysis and reporting
- Emphasis ERP – Business resource planning and operations
- Power BI – Data visualization and business intelligence
- Microsoft Office Suite:
Outlook – Email and calendar management
Word – Document creation and formatting
PowerPoint – Professional presentations
Excel – Advanced spreadsheets, data analysis, pivot tables - FlightTracker – Real-time flight tracking
- GoldFreight – Freight forwarding and cargo management
- AIA Platform – Athens International Airport platform (operations)
Certification
Certified Dangerous Goods Professional (CDGP)
Member
Economic Chamber of Greece
Timeline
Quality Environmental and Sustainability Officer
Goldair Handling S.A
05.2023 - Current
Cargo Acceptance Officer
Goldair Handling S.A
06.2022 - 05.2023
Logistics Coordinator
AXION COTTON S.A
06.2020 - 06.2022
E-Tickets Support Officer
Ministry of Culture and Sports
03.2019 - 03.2020
MBA - Digital Business
University of West Attica
01.2019 - 01.2023
Business Support Officer (Intership)
HEDNO S.A
10.2017 - 04.2018
Office Administrator (Military Service)
791 Supply Battalion (Hellenic Army)
09.2016 - 06.2017
BSc - Logistics Management
Agricultural University of Athens
01.2012 - 01.2018
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