STAVROULA-NEFELI FERLE

T/P (Tourist / Passenger ) catamaran Bali 4.0

• Communicated clearly, concisely and politely with passengers and crew members.
• Contributed to efficient operations by maintaining a clean and organized deck environment.
• Contributed to successful inspections and audits by maintaining high standards of cleanliness and organization.
• Maintained accurate logs of activities on board the vessel, enabling streamlined record-keeping and reporting processes.

T/P (Tourist / Passenger ) catamaran Lagoon 460 & Bali 4.0

• Provided exceptional customer service to passengers, fostering a positive onboard experience for all guests.
• Maintained cleanliness and organization of vessel spaces, promoting a comfortable working environment for crew members.
• Acted as a knowledgeable resource to guests interested in learning about local marine life, historical landmarks, and other points of interest during trips.

• Collaboration with team members to develop best practices for consistent customer service delivery.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Increased team productivity by providing ongoing training and support to customer service representatives.
• Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Utilized POS system to handle customer cash and credit card transactions.