Stavroula Vitetzaki
Athens,
Summary
Always passionate about writing and the dynamic digital world, I have successfully combined these interests in my role as a UX Writer. With 6 years of experience in a corporate environment and over 10 years of writing, my career path includes roles focused on copywriting and crafting articles for various blogs. My strong background in marketing and my user-oriented mindset allows me to focus on creating clear, engaging content that smoothly guides users through their journey and understand user needs, ensuring that my content produces meaningful results.
Overview
13
13
years of professional experience
Work History
UX Writer
National Bank of Greece
08.2023 - Current
- Creating copy for all channels of the National Bank, including Internet banking, Mobile banking app, Business Mobile app, Next app and Business Internet banking which we are currently working on and will soon be released.
- Generating intuitive copy to help users better understand the complex information and procedures of banking product and navigate easily, including button labels, error messages and other interactive elements
- Providing guidance to junior team members
- Ensuring content integrity for designated product areas, maintaining consistency and relevance throughout user journey.
- Collaborating with designers, product team and developers researchers to write user-focused content that enhances the overall user experience
- Maintaining the consistency across and adjusting the different tone of voice according to each channel needs
- Using tools as Figma for writing and editing copy and Sitecore to manage content and translations through the key matching process.
UX Writer
Doctoranytime
11.2022 - 07.2023
- Developed and maintained content style and tone guidelines to ensure consistency across the product
- Reviewed completed copy and contextual information in mockups with UI designers
- Conducted user research and usability testing to gather insights and refine content based on user feedback and behavior
- Used Phrase to translate copy and working closely with localization teams to ensure accurate and culturally appropriate translations of content for global audiences
SEO Specialist
Doctoranytime
10.2020 - 11.2022
- Responsible for the SEO optimization of blog.doctoranytime.gr & the link building of doctoranytime.gr
- Enhanced website rankings by implementing effective on-page and off-page SEO strategies
- Written compelling and high-quality website content, including blog posts for link-building
- Researched keywords using various tools such as Ahrefs, Semrush, Keyword planner
- Conducted ongoing competitor analysis efforts to identify trends and opportunities for growth
Freelancer
Freelance Marketing
09.2020 - 10.2022
- Securing high quality content and overseeing company’s social media and digital channels (Facebook, Instagram), creating & managing campaigns on Google Ads, YouTube Ads, Facebook
Freelancer
Freelance Editor
11.2011 - 10.2022
- Created articles with varied content for Blogs such as blog.doctoranytime.gr, savoirville.gr, pillowfights.gr, thetoc.gr, beautifulminds.gr
Customer Support Specialist
Doctoranytime
01.2019 - 10.2020
- Communication with patients & doctors, management of incoming/ outgoing calls, complaint management and resolving complex issues
Sales Representative
Teleperformance Greece
04.2018 - 12.2018
- Exceeded sales targets through effective planning and goal setting & Customer support
Radio Producer
Atlantis FM 105,2
03.2013 - 04.2015
- Production and presentation of weekly show & managing the technological recording and broadcasting equipment
Sales Representative
West SA-SALES & Marketing Agency
03.2013 - 06.2013
- Sales Promotion & participating in various promotional projects
Education
Bachelor of Science - Communication, Media And Culture
Panteion University
Athens, Greece05-2015
Erasmus Program - Communication And Media
Eötvös Loránd University
Budapest, Hungary02-2013
Skills
MS Office, Outlook, Jira, Figma, Phrase, Sitecore, Wordpress, Ahrefs, Semrush, Google Analytics, Google Search console
Languages
Greek
Native language
English
Proficient
C2
German
Upper intermediate
B2
Interests
• Travelling • Dancing Salsa • Hiking
Timeline
UX Writer
National Bank of Greece
08.2023 - Current
UX Writer
Doctoranytime
11.2022 - 07.2023
SEO Specialist
Doctoranytime
10.2020 - 11.2022
Freelancer
Freelance Marketing
09.2020 - 10.2022
Customer Support Specialist
Doctoranytime
01.2019 - 10.2020
Sales Representative
Teleperformance Greece
04.2018 - 12.2018
Radio Producer
Atlantis FM 105,2
03.2013 - 04.2015
Sales Representative
West SA-SALES & Marketing Agency
03.2013 - 06.2013
Freelancer
Freelance Editor
11.2011 - 10.2022
Bachelor of Science - Communication, Media And Culture
Panteion University
Erasmus Program - Communication And Media
Eötvös Loránd University
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