Stefanos Karalis
Summary
Meticulous Receptionist with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
4
4
years of professional experience
Work History
Hotel Receptionist
Bed In Athens
Athens
04.2019 - 09.2022
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone throughout shift, closely following strict guidelines for customer service and satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Waiter
Enastron Tavern
Athens
07.2018 - 03.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
English Lower B2 - English Language
Cambridge English
AthensHigh School Diploma -
3rd Highscool of Nea Smyrni
Athens 06.2018
Skills
- Front Desk Management
- Guest Registration
- Hotel Safe Deposits
- Online Bookings Management
- Discipline and Focus
- Transactions and Cash Handling
- Cool Under Pressure
- Suggestive Selling
- Guest Satisfaction
- Critical Thinking
- Excellent knowledge of english and Greek
Timeline
Hotel Receptionist
Bed In Athens
04.2019 - 09.2022
Waiter
Enastron Tavern
07.2018 - 03.2019
English Lower B2 - English Language
Cambridge English
High School Diploma -
3rd Highscool of Nea Smyrni
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