STEFANOS TAIOGLOU
Athens
Summary
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Goal-oriented manager with distinguished experience in aviation and hotel industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Goal-oriented manager with distinguished experience in aviation and hotel industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
35
35
years of professional experience
Work History
Sales Manager Global Sales Greece &Cyprus
Marriott International
01.2006 - Current
- Focused on Travel agents (Leisure, TMCs, and Corporate) in order to create and increase awareness and thus, increase productivity from pre-defined territory to all Marriott Brands and products worldwide, through a series of activities like: Sales calls, Mailings, Monthly PR and Press releases, Presentations, Promotions, Trade show Attendance, Organizing Fam trips, Joint training with GDS companies, Presentations & Trainings of Marriott’s own Hotel Excellence & Meetings Excellence programs for the travel agencies
- Joint sales calls to the travel trade with visiting hotel teams
- Marketing of the Marriott family of Brands through new & innovative ways, like Web-radio contests
- Results since 2006, have shown a steady productivity increase throughout assigned territory, year over year, and by the end of 2012, productivity had increased by slightly more than 200%
- From 2007 till 2012 I had the privilege to have Albania, Bulgaria and North Macedonia, assigned to me
- As a result with communication, sales trips and continuous contact with the travel industry in these markets, I delivered all three as 'emerging markets' to our then Eastern Europe GSO in Moscow
- Awarded by Marriott International on January 16th 2009 as 'The Best European Sales Manager for 2008'
- Recognised by Marriott International in January 2010, as the only Marriott GSA to pass the yearly set target of 2009 by more than 10% (the second GSA was at 6.6% over target)
- From 2013 till present, I focus on my two markets, Greece and Cyprus, further developing our sales footprint increasing awareness, communicating new openings, Marriott Bonvoy, Hotel Excellence, organizing fam-trips, site inspections collaborating with our local hotels sales teams, inviting travel industry directors/owners, to IMEX, IBTM and The Exchange, resulting in reaching and/or smashing annual targets
- Increased sales revenue by developing and implementing effective sales strategies
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Built long-lasting client relationships through excellent customer service and consistent followups
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth
- Attended industry events and conventions to explain sales opportunities
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives
- Optimized sales funnel management, enhancing lead generation and conversion rates
- Expanded market share by identifying and penetrating untapped markets
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty
- Built relationships with customers and community to establish long-term business growth
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
Sales & Marketing Manager
Discover the World Marketing-Greece
01.2000 - 01.2006
- In charge of AEROMEXICO, AIR MALTA, BMI, CSA, QATAR AIRWAYS, S.A.A., U.S AIRWAYS
- This position demanded the overall knowledge of the Greek market and any local peculiarity, the research, recognition, creation and development of new markets, maintaining and further development of the existing markets, and penetration of 'closed markets'
- My duties included, sales and marketing plans, pricing policies and placement in the Greek market, preparation of the annual budget, organizing of promotional events like educational trips, participating in all regional meetings in Europe and in the United States, participating in trade fairs, and sales calls all over Greece and adjacent countries for all the above mentioned airlines
- Analyzed sales and marketing data for improved strategies
- Conducted market research to identify new business opportunities and stay ahead of industry trends
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Managed sales promotions and marketing strategies on major social media sites.
- Spearheaded trade show participation, showcasing products effectively while networking with potential partners or clients.
Sales Executive
Gulfair
01.1996 - 01.2000
- From then on, I traveled not only all over Greece visiting agents and securing business, but also to adjacent countries like FYRoM, in order to understand the local VFR market and gain/secure new business
- From the beginning of 1999, until the beginning of 2000, I was also deputizing the General Manager Italy & Greece who was based in Rome, Italy
- During that period several changes were introduced and new business were brought in, as the airline was marketed under a different perspective: By changing the image of Gulfair in the Greek market, from the 'airline to Australia', to the airline of 53 destinations in 40 countries by utilizing the majority of the network, and by underlining, exposing and promoting 'forgotten' – to the market- destinations
- Penetration of the ethnic market (Indians, Bangladeshis, Pakistanis)
- Promotion of the U.A.E., Bahrain, Qatar, Oman, as a popular leisure destination for Greeks, and appointing a tour operator to handle traffic
- Strong efforts to regain High Yield traffic
- Pricing policy competitive to other carriers
- Educational tours to Oman
- Approach of the Congresses and Incentives markets in Athens and Thessaloniki
- Sponsorship of various events e.g
- Annual Ball of the Greek-Australian Association, Miss Greece contest, etc
- Design, compilation and layout of the Pricing Policy booklet which was introduced in 1999
- All these major changes brought significant results, as productivity in 1999 increased by 34% compared to 1998, and for the first time in years, exceeded the set target by 17%
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Expanded market share with strategic territory planning and targeted prospecting.
- Secured new clients by developing and implementing strategic sales plans that focused on target industries.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Sales Promoter
EL-AL
01.1992 - 01.1996
- Besides the classic selling methods (visits to travel agents, corporate accounts, embassies), I used other Marketing tactics, like the 'Visitor’s Diploma to the Hollyland' for the Greek Christian –Orthodox and the introduction onboard, of the 'Greek-orthodox fasting meal', during the Greek Easter period
- Recommended specific product options to meet customer needs
- Identified interest in customers by explaining products and services and initiating conversations
- Created and perfected various pitch promotions to attract customers toward products
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Created and perfected various pitch promotions to attract customers toward products.
Ticket Counter Officer
PANAMERICAN
01.1990 - 01.1992
- My responsibilities included ticket issues, reissues, rate desk, P.T.A.s
- All necessary trainings/seminars were also attended
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty
- Increased customer satisfaction by providing efficient and friendly service at the counter
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers
- Maintained stock and replenished workstation products
- Managed cash transactions for accurate accounting and minimized discrepancies
- Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales
- Professionally answered telephones and responded to customer inquiries
- Warmly welcomed customers upon approaching counter and placing orders
- Acquired product knowledge and proposed changes to current products and new product concepts
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
Education
Bachelor of Science - Business Administration And Management
TEI
Athens, GreeceSkills
- Relationship building
- Motivational skills
- Product knowledge
- Sales expertise
- Client relationship management
- Sales strategy development
- Positive and upbeat
- Direct sales
- Sales planning
- Sales process
- Sales operation
Goals and performance
Timeline
Sales Manager Global Sales Greece &Cyprus
Marriott International
01.2006 - Current
Sales & Marketing Manager
Discover the World Marketing-Greece
01.2000 - 01.2006
Sales Executive
Gulfair
01.1996 - 01.2000
Sales Promoter
EL-AL
01.1992 - 01.1996
Ticket Counter Officer
PANAMERICAN
01.1990 - 01.1992
Bachelor of Science - Business Administration And Management
TEI
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