Stefanos Tsitas
Athens
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
35
35
years of post-secondary education
4
4
Languages
Work History
Customer Service Representative
Concentrix
10.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sales Associate
Mediq LNS
03.2023 - 10.2023
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Opap Store Manager
Manager,supervisor
10.2018 - 12.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Restaurant Manager
Kavos Beach Bar Restaurant
04.2018 - 10.2018
- Key responsibilities:
Store Manager
Opap
05.2015 - 04.2018
- Store cashier
- Customer communication and problem management
- Shift manager
- Key responsibilities:
- Menu Manager
- Cashier and shift manager of 7 people
- Procurement Manager
- Communication with customers
Sales and Customer Service
Nova (ex Wind)
10.2014 - 05.2015
- Promotion of new products and services
- Customer service for new and existed customers
Education
MBA - Business Administration And Management
IEK Akmi
Athens, Greece 04.2001 - 01.2023
Food And Beverage
CHEF D' OEUVRE Chefschool
Athens 04.2001 - 01.2015
Skills
Observation
Decision making
Communication
Multi-tasking
Complaint resolution
Call center experience
Microsoft Excel
Scheduling
Live chat support
Follow-up skills
Product and service solutions
Escalation management
Sales closing
Professional telephone demeanor
cinemas, theatre
I enjoy all the arts!
When I have free time one of them is to go to the cinema and the theatre.
Timeline
Customer Service Representative
Concentrix
10.2023 - Current
Sales Associate
Mediq LNS
03.2023 - 10.2023
Opap Store Manager
Manager,supervisor
10.2018 - 12.2022
Restaurant Manager
Kavos Beach Bar Restaurant
04.2018 - 10.2018
Store Manager
Opap
05.2015 - 04.2018
Sales and Customer Service
Nova (ex Wind)
10.2014 - 05.2015
MBA - Business Administration And Management
IEK Akmi
04.2001 - 01.2023
Food And Beverage
CHEF D' OEUVRE Chefschool
04.2001 - 01.2015
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