Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic

STEFANOS TZORTAS

University Student

Summary

Dynamic professional with a proven track record in enhancing customer experiences and streamlining service operations at Ellinikon Bistro. Expert in team building and multitasking, with a flair for design thinking and mockup creation. Elevated client satisfaction and operational efficiency through innovative service strategies and a keen eye for detail. Resourceful individual skilled in creating 3D models and renderings for new design concepts. Comfortable presenting designs to key stakeholders. Looking for a Product Designer position with a cutting edge organization. Focused Product Designer considered expert in 2D AutoCAD software. Promoting educated understanding of new product development processes. Pursuing role where hard work and dedication will be highly valued. Focused Product Designer considered expert in 3D Programs software. Promoting educated understanding of new product development processes. Pursuing role where hard work and dedication will be highly valued.

Overview

6
6
years of professional experience
6
6
Certifications

Work History

Wedding Waiter

Melistalaxto
06.2018 - 08.2019
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Processed orders and sent to kitchen employees for preparation.

Trainee Waiter

Souvlistas
07.2020 - 08.2020
  • Handled guest complaints gracefully, resolving issues quickly to maintain a pleasant dining experience.
  • Accurately recorded food and beverage orders, ensuring clear communication with kitchen staff for order accuracy.
  • Contributed to team success by assisting fellow waitstaff during busy periods or when shortstaffed.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive atmosphere for patrons.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Actively participated in pre-shift meetings and briefings, staying informed about menu changes, specials, and staff updates.

Rental Car Driver

Syros4Seasons
05.2022 - 08.2022
  • Delivered vehicles to various locations as needed, expanding the company''s reach within the market area.
  • Coordinated with maintenance staff to schedule regular service appointments for the fleet, contributing to a well-maintained inventory of rental vehicles at all times.
  • Collaborated with team members to improve overall efficiency and effectiveness of the rental car service.
  • Managed time effectively to ensure punctual pickups and drop-offs for clients'' convenience.
  • Stayed up-to-date on local traffic patterns and routes to optimize travel times for clients during peak hours or special events.
  • Handled sensitive personal information with discretion when verifying driver''s licenses or processing rental agreements, maintaining client trust in the company''s services.
  • Demonstrated strong knowledge of vehicle features and functions when assisting clients with questions about their rental cars, facilitating a smooth user experience from start to finish.

Wine Educator

Syros Wine Trails
05.2022 - 08.2022
  • Enhanced customer wine knowledge by conducting informative and engaging wine tastings.
  • Increased brand awareness by representing wineries at industry trade shows and conferences.
  • Conducted in-depth research on various wines and regions, ensuring accurate and up-to-date information for clients.
  • Designed visually appealing promotional materials for wine education events, capturing the attention of potential attendees.
  • Cultivated strong relationships with local restaurants, facilitating successful wine pairing events.
  • Organized exclusive vineyard tours for premium customers, providing an immersive experience into the world of winemaking.
  • Improved customer satisfaction through personalized attention and expert guidance on wine selection.
  • Gathered feedback from clients after each session, refining future educational offerings based on their input.

Head Waiter

Ellinikon Bistro
04.2023 - Current
  • Greeted new customers, discussed specials, and took drink orders.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Trained staff members on use of POS system.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.

Education

High School Diploma -

Kyparissia High School
Kyparissia, Greece
04.2001 -

Industrial And Product Design

Department of Product & Systems Design Engineering
Ermoupoli, Greece
04.2001 -

Skills

Interaction design

Languages

Greek
Native language
English
Advanced
C1

Certification

[Word, Excel, Outlook-Internet Explorer] Training - [2022-2023]

Interests

Music

Basketball

Cycling

Timeline

[AutoCAD 2D] Training - [2024]

03-2024

[Graphic Design] Training - [2024]

01-2024

[Adobe Illustrator] Training - [2023]

11-2023

Head Waiter

Ellinikon Bistro
04.2023 - Current

[MouseGraphics -MasterClass] Training - [2023]

02-2023

[Word, Excel, Outlook-Internet Explorer] Training - [2022-2023]

12-2022

Rental Car Driver

Syros4Seasons
05.2022 - 08.2022

Wine Educator

Syros Wine Trails
05.2022 - 08.2022

[Windows, Power Point, Access] Training - [2023]

02-2022

Trainee Waiter

Souvlistas
07.2020 - 08.2020

Wedding Waiter

Melistalaxto
06.2018 - 08.2019

High School Diploma -

Kyparissia High School
04.2001 -

Industrial And Product Design

Department of Product & Systems Design Engineering
04.2001 -

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STEFANOS TZORTASUniversity Student